Offers are subject to terms and conditions of the participating merchants providing the offers. For more information please visit virginmoneyforintermediaries.com Link opens in a new window. All offers are non-transferrable, not redeemable for cash, and subject to change or withdrawal without notice at the discretion of Virgin Money. Velocity membership Terms and Conditions apply. This login relates only to Virgin Money Reward Me Home Loan and Companion Account customers. Our online application uses cookies to help it to work. 20,000 bonus Velocity Points offer is available to new approved Virgin Australia Velocity High Flyer Card account holders who apply by 30 April 2020. To report a lost and stolen Virgin Credit Card please call us on 0800 011 3210 (+44 191 284 9005 if calling from abroad). We encourage you to consider the wide range of Absa Credit Car. Interest rates are variable and subject to change. Yes, it is straightforward to transfer a balance you can do this online, or by calling us on 0800 389 2875. To earn and redeem Velocity Points there must be an active Velocity Frequent Flyer Membership linked to the Virgin Australia Velocity Flyer Card account. Information about the offers is correct at the time of publication. Taxes, fees and surcharges are payable in addition to Velocity Points redeemed. Once we have completed our investigation we will send you our final response letter. This offer excludes balances transferred from Virgin Money unsecured credit products. Contact Us Virgin Money Credit Cards. Eligible Transaction means any purchase excluding (but not limited to) Cash Advances, Balance Transfers, Special Promotions, BPAY payments, purchases of foreign currency and travellers cheques, transactions made in operating a business, bank fees and charges such as interest and ATM charges and government related transactions. Government related transactions include transactions with government or semi-government entities, or relating to services provided by or in connection with government (for example but not limited to transactions made at Australia Post, payments to the Australian Taxation Office, council rates, motor registries, tolls, parking stations and meters, fares on public transport, fines and court related costs). If you’re an existing Virgin Money Credit Card customer, click here to access the Virgin Money Credit Card online banking portal. These cookies last only for the duration of your visit and are deleted when you close your browser. The estimate savings amount is based on a $7,000 balance transfer at an interest rate of 20% p.a. Velocity Points are not issued on balance transfers. Up to 60,000 bonus Velocity Points offer is available to new approved Virgin Australia Velocity High Flyer Card account holders who apply by 31 March 2021. After 2 December 2019 or you originally opened your account with Yorkshire Bank or Clydesdale Bank. Eligible Transaction means any purchase excluding (but not limited to) Cash Advances, Balance Transfers, Special Promotions, BPAY payments, purchases of foreign currency and travellers cheques, transactions made in operating a business, bank fees and charges such as interest and ATM charges and government related transactions. Our help section has the latest information about how we can support you and will be regularly updated as the situation changes. You may also be entitled to a refund under the Australian Consumer Law in certain circumstances. The example is approximate and for illustrative purposes. Ok, no need to worry. If you want to keep in touch with us via Facebook or Twitter, it’s easy to do. If you are overseas and have lost your credit card, call us on +27 (0) 11 501 5050. applies to balances transferred with this offer at point of application for the promotional period advertised. At the end of the balance transfer period, the interest rate on any outstanding transferred balance will revert to the interest rate for cash advances, currently 20.99% p.a. We are available 7 days a week on 0861 822 273. Maximum of 13p per minute, plus your phone company's access charge. We’re currently experiencing high call volumes and are experiencing longer than expected wait times. Virgin Money Credit Card Customers Let us know straight away At Virgin Money, we recognise that sometimes things can go wrong, and when they do, we want you to tell us so we can put them right as soon as possible. on the Virgin Money No Annual Fee Card will apply to any outstanding retail purchases and any new retail purchases. First name(s) If you used a middle name(s) when making your booking, you'll need to enter this alongside your first name. Our Online Service is available as usual. To contact us during this time you can use one of the below options. Account details (including account name and mobile number) must be the same as your Virgin Mobile details when applying for this offer. Make an Eligible Transaction within 3 months of card approval date and earn 10,000 bonus Points. Information about our complaint volumes is available on our internal complaints page. For the full terms and conditions of your Fixed Payment Option, please refer to the Credit Card Terms and Conditions and Other Important Information available at virginmoney.com.au/forms. on the Virgin Australia Velocity Flyer Card and Virgin Money No Annual Fee Card. Extended warranty insurance does not affect the rights of cardholders against a manufacturer in relation to contravention of statutory or implied warranties under Australian legislation. Other changes, refunds and cancellation are permitted prior to travel and may incur a fee and any applicable fare difference. Credit cards. You may find our Making a Complaint leaflet (PDF, 208KB) useful should you need to make a complaint. The cash back is capped at a total of $100 and will be credited to the primary card holder’s account up to 10 weeks after the end of the 3 month qualifying period. Some flights may be operated by a partner airline. Get funds transferred to your bank account with a Fixed Payment Option Cash Instalment Plan. Different baggage allowances and conditions may apply to these flights. Government related transactions include transactions with government or semi-government entities, or relating to services provided by or in connection with government  (for example but not limited to transactions made at Australia Post, payments to the Australian Taxation Office, council rates, motor registries, tolls, parking stations and meters, fares on public transport, fines and court related costs). You must be a primary account holder with Virgin Mobile. Offer is not available to existing Virgin Money Credit Card holders (including upgrades). For Rewards Seat bookings on Etihad Airways operated flights, an Etihad Airways Carrier Charge will apply, view more information here. You can update your card details in the app. Current Accounts (except Essential Current Account or any account opened with Northern Rock), Essential Current Account (or any account opened with Northern Rock), I'm not sure which current account I have, Standard Savings Accounts (Cash ISAs, Savings Accounts and Fixed Rate Bonds), Cash ISA Exclusives (for eligible current account customers), Any Clydesdale or Yorkshire Bank Savings Account, Investments (Stocks and Shares ISAs and Unit Trusts), https://help.financial-ombudsman.org.uk/help, Business Banking Resolution Service (BBRS), 7am - 9pm Monday to Saturday and 10am - 5pm Sunday. Virgin Money (Australia) Pty Limited ABN 75 103 478 897 ("Virgin Money") Credit Representative number 369377 promotes and distributes the Virgin Money Credit Cards ("Credit Cards") as an authorised credit representative of Bank of Queensland Limited ABN 32 009 656 740 ("BOQ"), Australian credit licence 244616. Velocity membership Terms and Conditions apply. This information is correct at 29 January 2021. This will confirm our decision on your complaint, what we will do to put things right and information about the Financial Ombudsman Service. Offer applies to new approved Virgin Australia Velocity Flyer Card customers who apply by 31 March 2021. And if you need our support and really need to speak to someone, please call, but bear in mind that you’ll need to wait longer than usual. Credit Card application must be submitted by calling our Home Loan Team on 13 81 51 and the applicant must be a Virgin Money Reward Me Home Loan customer. The fee waiver only applies to the primary card holder. Price is based on a one way economy or return Reward Seat fare or business Reward seat fare as specified, and must be booked on the Velocity website. Velocity Points are not issued on balance transfers. Credit card customers who are experiencing difficulties as a result of coronavirus can contact us and we have a range of options to support them, including payment holidays and credit limit increases. Supported by Absa Bank Ltd. Reg No 1986/004794/06 Authorised Financial Services and Registered Credit Provider Reg No NCRCP7 TEMP Manage my booking. Virgin Money will never ask for account information, passwords or PINs via social media. This offer is valid until 31 March 2021. Please note, due to social distancing requirements, seating capacity within Virgin Australia Lounges may be limited. Terms, conditions, limits and exclusions apply. Offer is not available to existing Virgin Money Credit Card holders (including upgrades). Virgin Points are redeemable for flights, cabin upgrades and more. Some flights may be operated by a partner airline. For each Eligible Transaction, earn 3 bonus Velocity Points on top of your standard earn rate for each eligible $1 spent per month in the first 3 months from card approval. This offer is subject to change at the discretion of Virgin Money, is not redeemable for cash, is non transferrable and can’t be used in conjunction with other Virgin Australia Velocity Flyer Card promotions or offers. We also reserve the right to cancel your Fixed Payment Option. This offer can't be used in conjunction with other Virgin Australia Velocity Flyer Card Point promotions or offers. Visit the Virgin Australia website for up-to-date information on Virgin Australia’s Lounge network. Forms & important information child pages, Virgin Australia & Velocity Frequent Flyer Update child pages. Our Current Account comes with an exclusive linked Savings Account. A one-off balance transfer fee of 1% of the balance transfer amount applies. This means that all spend will be charged interest at the applicable ongoing purchase rate. What is the Super Guarantee Contribution? Please note that if you have a balance transfer, you will be charged interest on any spend you make. At the end of the balance transfer period, the interest rate on any outstanding transferred balance will revert to the interest rate for cash advances, currently 21.69% p.a. Please note that if you have a balance transfer, you will be charged interest on any spend that you make. Personal loans. 20,000 bonus Velocity Points will be awarded for every month $1,500 or more is spent on Eligible Transactions for 2 months from card approval. This means that all spend will be charged interest at the applicable ongoing purchase rate. We will aim to respond to your complaint within eight weeks. Purchase and Balance transfer offer: Your total balance transfers may not exceed 80% of your credit limit. See if you're on track to reach your retirement goals. The complimentary Lounge pass benefit is available to Primary Virgin Australia Velocity High Flyer Cardholders only and provides two Single-Entry Virgin Australia domestic Lounge passes each year. We are offering our Personal loans customers payment holidays for up to … Offer is not available to existing Virgin Credit Card holders (including upgrades). Government Related Transactions include transactions with government or semi-government entities, or relating to services provided by or in connection with government (for example, but not limited to, transactions made at Australia Post, payments to the Australian Taxation Office, council rates, motor registries, tolls, parking stations and meters, fares on public transport, fines and court related costs). The cash back credit will be applied once per account and does not contribute to your monthly minimum repayment. There’s no minimum spend. BOQ does not and will not guarantee or otherwise support Citibank's obligations under the contracts or agreements connected with the Credit Cards. Full terms and conditions at velocityfrequentflyer.com. for the Virgin Money Low Rate Card. The Virgin Money Card website will be decommissioned at the end of March 2021. Your personal circumstances may differ. Points earn capped at 10,000 per month for the first 3 months, after which time standard earn rates apply for remainder of the month. Velocity Points are not issued on balance transfers. There is only 1 way to get customer help from them. Simple affordable life cover from £6 a month, Six types of basic protection every family should consider. Supplementary card fees will not be waived. If we can’t answer your question there and then we’ll usually ask you to send us a direct message (DM) or an email with your contact information so we can contact you directly or investigate your question. We're now accepting mortgage applications from portfolio landlords. The interest rates are current as at 29 January 2021. Eligible Transaction means any purchase excluding (but not limited to) Cash Advances, Balance Transfers, Special Promotions, BPAY payments, purchases of foreign currency and travellers cheques, transactions made in operating a business, bank fees and charges such as interest and ATM charges and government related transactions. Subject to eligibility. Unless advertised otherwise, the interest free period applies when you pay your full closing balance from your last statement of account by the payment due date (excluding any Fixed Payment Option balance which isn’t due for payment by that payment due date). Eligible Transaction means any purchase excluding (but not limited to) Cash Advances, Balance Transfers, Special Promotions, BPAY payments, purchases of foreign currency and travellers cheques, transactions made in operating a business, bank fees and charges such as interest and ATM charges and government related transactions. All offers are non-transferrable, not redeemable for cash, and subject to change or withdrawal without notice at the discretion of Virgin Money. In person:Visit a Virgin Money Store Link opens in a new window. This login relates only to Virgin Money Home Loan managed by Macquarie Bank and is no longer for sale to new customers. Credit Card application must be submitted through this page or by calling 1300 771 634 and indicating that you would like the Flyer Card 40,000 Velocity Points offer. The interest rates are current as at 29 January 2021. Citi does not guarantee this insurance. International Travel Insurance, Extended Warranty Insurance, Purchase Cover, Transit Accident Insurance, Guaranteed Pricing Scheme are subject to eligibility requirements. Request a payment holiday of up to three months on your Virgin Money mortgage. Eligible Transaction means any purchase excluding (but not limited to) Cash Advances, Balance Transfers, Special Promotions, BPAY payments, purchases of foreign currency and travellers cheques, transactions made in operating a business, bank fees and charges such as interest and ATM charges and government related transactions. Complimentary insurance covers: AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 of 74 High Street, Toowong QLD 4066 (trading as Allianz Global Assistance) under a binder from the insurer, Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 of 2 Market Street, Sydney NSW 2000 has issued an insurance group policy to Citigroup Pty Limited ABN 88 004 325 080 AFSL and Australian credit licence 238098 (Citi) of 2-26 Park Street, Sydney NSW 2000 which allows eligible Citi account holders and cardholders to claim under it as third party beneficiaries. For general enquiries and to stop a card, call us on: T: 0861 822 273 or +27 (0) 11 354 4510 E: services@virginmoneycard.co.za You can contact us by email at customerrelations@virginmoney.com. To review why your card was declined, please contact your issuer or bank using the toll-free number located on the front or back of your Visa card. Minimum monthly payments required. Some Virgin Australia Lounges are currently closed, and Virgin Australia is continuing to assess their re-opening as travel restrictions ease. This login relates only to Virgin Money Home Loan managed by Macquarie Bank and … We aim to resolve any concerns you raise with us internally. See Rewards Program for High Flyer and Flyer Cardholders Terms and Conditions for full details and definition. This offer is subject to change at the discretion of Virgin Money, is not redeemable for cash, is non transferrable and can’t be used in conjunction with other Virgin Australia Velocity Flyer Card promotions or offers. You may wish to check with the participating merchant immediately before utilising an offer. We aim to resolve any concerns you raise with us internally. Virgin Money Low Rate fee waiver offer: The annual card fee is $99 which will be charged on the anniversary of your card account being opened with Virgin Money. You’ll earn 1.5 Virgin Points for every £1 you spend on card purchases. If you’ve explored the suggestions on these pages, please call us using the relevant phone number for your product (see above). 5.3. The promotional period commences once the balance transfer is processed. Please enable JavaScript in order to get the best experience when using this site. Before 20 October 2019 (or you originally opened your account with Northern Rock), 0800 707 6471 or +44 141 951 7320 if calling from abroad, Monday to Friday 8am to 6pm and Saturday 9am to 1pm, Monday to Friday 8am to 9pm and Saturday 8am to 5pm, 9am to 5pm Monday to Friday, including Bank Holidays. Freeze card - Temporarily freeze your card to stop it being used. 20,000 bonus Velocity Points will be awarded for every month $3,000 or more is spent on Eligible Transactions for 3 months from card approval. Business owners shouldn't have to sacrifice their personal life, Smart suggestions and inspirational ideas from experts to help you plan the big decisions in your life. ... U.S. Virgin Islands, and Guam. However you choose to contact us, we will aim to resolve the issue straight away. Approval is subject to our credit criteria. View more information about balance transfers. Calls may be monitored and/or recorded for quality and training purposes and … This offer can't be used in conjunction with other Virgin Australia Velocity Flyer Point promotions or offers. View more information about balance transfers. Your total balance transfers may not exceed 80% of your credit limit. Your total balance transfers may not exceed 80% of your credit limit. For full list of compatible devices, please visit https://www.samsung.com/au/apps/samsungpay/, © 2020 Virgin Money (Australia) Pty Limited ABN 75 103 478 897. for the Virgin Money Low Rate Card. Offer is not available to existing Virgin Money Credit Card holders (including upgrades). Calls to 03 numbers cost the same as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way. Where we can reach an agreement to your complaint within 3 days, Monday to Friday, we will write to you to confirm we have resolved the issue. Fees, charges, and credit criteria apply. Exclusive Visa Platinum 24/7 concierge service supplied by a third party supplier. See Rewards Program for High Flyer and Flyer Cardholders Terms and Conditions for full details and definition. The best way is to get in touch with them directly. If you want to apply online please change your browser settings to accept cookies. Government related transactions include transactions with government or semi-government entities, or relating to services provided by or in connection with government  (for example but not limited to transactions made at Australia Post, payments to the Australian Taxation Office, council rates, motor registries, tolls, parking stations and meters, fares on public transport, fines and court related costs). relating to your Credit Card, Language, Translation and Interpreting services website www.tisnational.gov.au. The balance transfer interest rate applies to balances transferred with this offer for the period shown, from the date the balance transfer is processed. The strength and security of Citibank, combined with its expertise in credit card partnerships, will help us give our customers a genuine banking alternative. applies to retail purchases for the promotional period advertised from the date your account is approved. Minimum transfer amount, T&Cs … Points will be credited to the Primary Cardholders Velocity Account up to 60 days after the qualifying purchases. No interest free period is available on Cash Advances or Balance Transfers. Velocity Points are earned on Eligible Transactions only. If you fail to pay the Monthly Instalment by the Payment Due Date that Monthly Instalment will be charged interest at the retail purchase rate from the Payment Due Date. Subject to eligibility. So if you’re unhappy with something, then please make sure you let us know by contacting us in any of the following ways: By phone:Contact us by calling us on one of the numbers listed below. Type a minimum of three characters then press UP or DOWN on the keyboard to navigate the Unfreeze it when you want to use it again. Have you have lost your credit card through theft or otherwise? Our range of credit cards. See our full terms and conditions here. Different baggage allowances and conditions may apply to these flights. Due to the impact of Coronavirus and the safety of our staff we are working remotely to support your enquiries regarding your travel package. So whether you're looking to get a better deal on your balance, free up some cash in your current account, rack up Virgin Points, or enjoy a smart deal on your everyday spending, we’ve got a great pack of cards to pick from. See Rewards Program for High Flyer and Flyer Cardholders Terms and Conditions for full details and definition. Your Fixed Payment Option amount uses part of your existing credit limit. It takes just a couple of minutes and it’s really easy to do: Grab your device and credit card; Download the app; Register your card details and set up security . Contact details for the Financial Ombudsman are as follows: AddressFinancial Ombudsman ServiceExchange TowerLondonE14 9SR, Phone:0800 023 4567Free for people phoning from a fixed line (for example, a landline at home), 0300 123 9 123Free for mobile phone users who pay a monthly charge for calls to numbers starting 01 or 02, Email:complaint.info@financial-ombudsman.org.uk, Web:www.financial-ombudsman.org.uk Link opens in a new window. Please access Virgin Money Online or our credit card app for account enquires, we appreciate your understanding and are working to restore services as soon as possible, Thank you. All interest rates shown are variable. $50 cash back is available for new approved Virgin Money Low Rate and No Annual Fee credit card customers who apply by 31 March 2021 and spend $1,500 on Eligible Transactions in the first 3 months of card approval date. Before you call, save time by checking if we’ve already answered your query. Before you call, why not save time by checking if we've already answered your query by viewing our questions and answers. The cash back credit will be applied once per account and does not contribute to your monthly minimum repayment. The balance transfer interest rate applies to balances transferred with this offer for the period shown, from the date the balance transfer is processed. This login relates only to Virgin Money Reward Me Home Loan and Companion Account customers. Follow the instructions. 10% cash back is available for new approved Virgin Money Low Rate credit card customers who apply by 30 April 2020 and spend on Eligible Transactions for the first 3 months of card approval date. Points will be credited to the Primary Cardholder’s Velocity Account up to 60 days after the qualifying purchases. Offer is only available to existing Virgin Mobile Postpaid Mobile and Postpaid Mobile Broadband customers (excludes Prepaid Mobile and Prepaid Mobile Broadband customers). The interest rates are current as at 29 January 2021. However, if you are not satisfied with our final response and your complaint is not eligible for the Financial Ombudsman Service, you may be able to have your complaint reviewed by the Business Banking Resolution Service (BBRS). To earn and redeem Velocity Points there must be an active Velocity Frequent Flyer Membership linked to the Virgin Australia Velocity Flyer Card account. A valid Visa Platinum card must be used to make a purchase. for the Virgin Money No Annual Fee Card, $35,000 p.a. If you have the app, tap here and you will be redirected to the right screen. Standard earn rate applies after promotional period. So if you’re unhappy with something, then please make sure you let us know by calling our Customer Care Team on 13 37 39. Credit card. Price may vary until ticketed. Get funds transferred to your bank account with a Fixed Payment Option Cash Instalment Plan. In those locations and only for credit cards, a merchant may require a minimum transaction amount of U.S. $10. See Virgin Australia Gift Voucher Benefit Terms & Conditions and Terms of Use for full details. Offer is not available to existing Virgin Money Credit Card holders (including upgrades). Plus, you can earn a further 10,000 bonus Velocity Points if you spend $10,000 on Eligible Transactions within 3 months of card approval date.
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