Tickets for the Disneyland Paris Express shuttle service from / to Paris purchased from Disneyland Paris will be automatically cancelled and refunded in full. The company closed Shanghai Disneyland and Hong Kong Disneyland in succession on January 25 and 26 to contain the spread of Covid-19, as the ⦠With Disneyland having been closed for 10 months due to the COVID-19 pandemic â and no hint as to when the theme park will be allowed to reopen ⦠“People need their money right now, and it’s not fair to keep it when they know people are struggling.”. I bought 2-days disneyland paris tickets last Christmas to bring my whole family during the Easter break in March (1700 euro worth of tickets!!). Disneyland Paris has announced that, in line with the latest direction from French authorities, it will temporarily close again due to COVID-19. makes a purchase. ©2021 CBS Broadcasting Inc. All Rights Reserved. As the COVID-19 outbreak continues to impact everything from sporting events to movie releases in the U.S., the happiest place on Earth is also taking a hit. Disneyland Paris, Europe's biggest tourist attraction, said Friday it will not be able to reopen as planned on April 2 because of the ongoing Covid-19 ⦠⦠Here's the positive side to things! Festival attendees will ⦠His 3 annual passes expired in September, but when he called last month for his refund, he says he was told a small team was working on refunds, and he would have to wait another 2 to 3 months. If you bought tickets for a Disneyland visit on a date that coincides with closures prompted by the coronavirus pandemic, donât expect to get a refund. Disneyland Resort Annual Passports that were valid as of March 14, 2020 may be eligible for a pro rata refund due to the sunsetting of the current Disneyland Resort Annual Passport program. Unsurprisingly, and along with many other travel firms, it has not put a lot on the site explaining how to ask for refunds. Catherine Mathews of Rancho Cucamonga bought four annual passes to Disneyland in June of 2019. As coronavirus continues to be a concern for many travelers, Disney has closed its theme parks. They said customers service will be reaching out to both of the people we interviewed to get them their refunds. Here's what anyone with a planned visit to Disneyland, Disney World, or ⦠With the guidance to avoid large gatherings of people, it makes sense every Disney theme park around the ⦠Se rendre à Disneyland et se déplacer dans le parc. The closure of Disney parks around the world started in January due to COVID-19, with the Shanghai Disney Resort and Hong Kong Disneyland, and continued into ⦠As we continue to monitor the coronavirus situation, we wanted to share a few updates you should know about concerning Disney parks and resorts as well as Disney Cruise Line. Please include a daytime phone number. The park, which employs 17,000 people, closed between March 13 and July 15 last year, and has been shut again since October 30. I have since tried to get refunded for the Disney tickets but to no avail. DOT tells airlines to refund canceled flights, but donât count on cash just yet April 6, 2020 Disneyland has been closed since March 14, the longest time the ⦠I want my money back, but Disneyland says the park tickets we bought are non-refundable, Last modified on Wed 1 Jul 2020 12.16 EDT. After nearly a year of remaining closed because of the novel coronavirus (COVID-19) pandemic, Disneyland announced Thursday that it is ending its annual pass program. “From what I understand there has been few, if any direct communication between Disney proactively to its 1 million annual pass holders telling them exactly what it’s plans are,” Koenig said, adding that the current difficulties were unlikely to sour some of Disneyland’s most loyal fans. A. 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Venez à Disneyland Paris en voiture, en avion, en transports publics ou en Eurostar. Nos Collections Wedding (mariage), Nos Collections Engagement (demande en mariage) et Nos Collections Happily Ever After ⦠With the busy spring break season upon us and COVID-19, aka novel coronavirus, today declared a global pandemic by the World Health Organization, families with plans to head to Walt Disney World and Disneyland have a lot of questions about how the virus could or should impact their travel plans.. Disney park closures: why Disney has closed its parks amid coronavirus outbreak â and ticket refund details Parks in California, Florida and Paris will close until the end of March . Food and Wine Fest attendees can request a refund by calling 888-231-7639 or online at the Disneyland website help center. Is this legal? However, a revisit will not be convenient and we probably wonât be able to afford it. I have just received an email stating that the tickets that we bought are ânon-refundableâ. More information. By clicking on an affiliate link, you accept that third-party cookies will be set. As both parks were set to reopen on April 2, Disneyland Paris announced the resort remains closed until further notice because of the Covid crisis. Keep reading to find out more. Find out about health and safety protocols, as well as illness prevention. By Kari Steele Apr 7, 2020. It says that while most of its customers will want to rebook their trips at a later date, it accepts this will not always be possible and that ârequested refunds are being handled on a case-by-case basisâ. Meanwhile, the park remains closed until at least 14 July, though it looks set to reopen soon after as the French government has lifted the closure order. Disneyland Paris, according to its very confusing website on the subject, appears only to be offering those whose trips were cancelled the chance to visit on another day before 31 March 2021. Obviously, events overtook this trip, the park was shut and our holiday cancelled. Disneyland will still allow you to use your ticket, just at a later date. A spokesperson told us this is an unprecedented time and they are processing refunds, but it takes time because everyone is due a different amount based on when their pass expired and which pass they have. At the start of the Covid-19 crisis Disneylands around the world were quick to tell customers that no refunds would be offered on park tickets in ⦠Submission and publication of all letters is subject to our terms and conditions: http://gu.com/letters-terms. How is Disneyland Paris responding to COVID-19, commonly referred to as novel coronavirus? April 3, 2020 at 12:08 pm. Disneyland Paris, Europe's biggest tourist attraction, said Friday it will not be able to reopen as planned on April 2 because of the ongoing Covid-19 crisis. If you purchased tickets for Disneyland that fell on a date prompted by the closures due to coronavirus, you will not be getting a refund. Orange County resident Travis Griffith would take his son to Disneyland almost every week since 2015 until the pandemic shut the park down in March. We welcome letters but cannot answer individually. If you booked on a credit or debit card ring your card issuer and request a charge back stating the merchant did not provide the services provided and they will refund ⦠Our flights to Paris have been cancelled so can no longer make it - as Disneyland (at the time of cancellation) remained open we were unable to recieve a refund for our tickets. Walt Disney World resort tickets in Florida are also not refundable, but can be used on any date through Dec. 15, 2020. Disneyland Paris was quick to tell customers they would not get refunds when the park closed due to the coronavirus epidemic. Both amusement parks are open amid concerns about the new COVID-19 coronavirus, although Disneyland properties in Tokyo, Hong Kong and Shanghai have been closed as ⦠“This frustration with the one they love is nothing new, so I am sure this will blow over for most people once Disneyland can finally open its gates,” he said. The amound you pre-paid for your booking will be transfered to the new one and Disneyland Paris will refund the difference if the amount costs less than what you paid first. Disneyland Annual Passholders Can Get Partial Refund, Payment Waivers During Coronavirus Closure. Disneyland announced it would end its Annual Passports program on Thursday, at the same time offering refunds to 2020 pass holders after COVID-19 ⦠Answer 1 of 31: Hi, We have disneyland tickets booked for 22nd March 2020. Disneyland Paris propose un large éventail d'hébergement pour vous et votre famille. The corporate giant Flight Centre asked a family to pay $2,100 in cancellation fees to process a hotel refund of $1,600 for a Disneyland trip made impossible due to the coronavirus ⦠Disney's Fairy Tale Weddings. The website suggests that we can switch our tickets to another date. She says she was originally told it would take 8 to 10 weeks to get her prorated refund. Tickets that have not been ⦠The new regulations cover two types of travel arrangements â package holidays and linked travel arrangements â which have different levels of protection. At the start of the Covid-19 crisis Disneylands around the world were quick to tell customers that no refunds would be offered on park tickets in spite of the fact that all the parks were closed. I have asked for a refund but Disneyland keeps replying that tickets are not refundable and I will have till next March to go. In the site’s Facebook group, there are dozens of comments from frustrated annual pass-holders still waiting on refunds. ANAHEIM (CBSLA) â Governor Newsom has said that California theme parks wonât be able to reopen anytime soon â and that has many annual Disneyland pass-holders now asking for refunds. ANAHEIM (CBSLA) – Governor Newsom has said that California theme parks won’t be able to reopen anytime soon – and that has many annual Disneyland pass-holders now asking for refunds. Catherine Mathews of Rancho Cucamonga bought four annual passes to Disneyland in June of 2019. “Last week I called and a lady told me I was in a queue and when my name comes up something will happen,” she said. Disneyland Isn't Refunding COVID-19 Tickets, But You Can Still Use Them! As part of our commitment to the health and well-being of our cast members, guests and the larger community, we are carefully monitoring the situation and are in regular contact with health agencies for information and guidance. ⦠By law they will have to give you a refund if they cancelled your booking and werenât opened on the dates you booked. “Nothing has happened.”. David Koenig has written six books about Disneyland and is a columnist for micechat.com. If you purchased tickets through a distributor or reseller, please contact your distributor or reseller directly. This article contains affiliate links, which means we may earn a small commission if a reader clicks through and We asked the company to clarify its policy given that the law is firmly on the consumerâs side, and it has agreed to refund you. “But it doesn’t matter if it’s 1,800 bucks, or someone making payments who is owed 200 bucks,” he said. Well, Disney's coronavirus refund policy is pretty straightforward. The Disneyland Resort's theme parks will close to guests, effective Saturday, March 14, Disney announced today. Learn how the Disneyland Resort is responding to COVID-19, commonly referred to as novel coronavirus. The Package Travel and Linked Travel Arrangements Regulations 2018 apply to holiday travel arrangements booked on or after 1 July. All our journalism is independent and is in no way influenced by any advertiser or commercial initiative. By viewing our video content, you are accepting the terms of our. Disney Premierâ¯Passholders: We will be issuing appropriate refunds on eligible Disneyland Resort Annual Passports, and sunsetting the current Annual Passport programâincluding the Disney Premier Passportâdue to the continued uncertainty of the pandemic and limitations around the reopening of our California theme parks. While it certainly is an inconvenience, Disneyland wants to make sure you and your family still get to experience the magic that is Disney. Our flights to Paris were cancelled so could no longer go. Email us at consumer.champions@theguardian.com. Back in late March, my wife, mother-in-law and two children were due to visit Disneyland Paris and we bought park tickets for two days. After closing its gates in March due to the spread of coronavirus, Disneyland has canceled its annual pass holder program due to the COVID-19 pandemic.