To contact the local 911 center responsible for answering calls from a particular location, go here and click on the state in which the 911 call was placed. 911 Silent Call Procedure If you need to call 9-1-1 and you are unable to speak for any reason, such as a physical disability, domestic violence or home invasion follow these simple steps using a wireline touchtone phone: "It is an urban myth, probably supported by TV programmes, that silent 999 calls always produce an emergency response," the report read. If the dispatcher asks you questions, 4 means "yes" and 5 means "no." ... “That was probably the most recent example where a dispatcher used the silent 911 procedure,” recalled Monna Wallace, director of … Check the call for TDD/TTY. The silent 911 call procedure allows a caller who is unable to verbally communicate their emergency over the phone to get help. 911 system handles silent calls . A TTY is much like an instant messenger program in which the caller and dispatcher can communicate using a keyboard. Massachusetts is the only state which has the system mentioned in the article. Please refer to website for updated pricing. The CRTC regulates the telecommunications carriers who supply the network needed to direct and connect 9-1-1 calls to 9-1-1 call centres. Just for the record, the US silent call procedure is not a country-wide deal. Silent Call seeks to empower people who are deaf, deaf-blind, and hard of hearing with personal communication and life-enhancing systems for the home that deliver the utmost in performance, reliability and value. Apparently some other local governments have a system like this in place, but Massachusetts has the only state-wide system. How to make a silent 999 call Here's how it works. When an ETC receives a "silent" call or hears a series of tones when answering a call, the ETC should. Remember: the Silent Call Procedure can only be used when calling 911. Kathryn Missen died Sept. 1, 2014 in her Casselman home of an asthma attack. The Silent Call procedure is a unique program in the Massachusetts Enhanced 9-1-1 system that allows a caller who is unable to verbally communicate their emergency over the phone to receive the appropriate response. Call 911, wait for an answer, then use your telephone's keypad to "talk" to the dispatcher. Click here for our product catalog. A coroner's inquest is examining what went wrong after her call to 911 failed to bring an emergency … TTY 9-1-1 Calls All call takers at the Cambridge Emergency Communications Center are trained to use a TTY in the event of a 911 silent call. If you need to call 911 and you are unable to … Mass. FYI, 911 Silent Call Procedure. The Silent Call procedure is a unique program in the Massachusetts Enhanced 9-1-1 system that allows a caller who is is unable to verbally communicate their emergency over the phone to recieve the appropriate response.. Note**Prices in catalog are not accurate. Press 1 if you need police, 2 for fire and 3 for an ambulance. 911 call centers save 911 calls, and the amount of time they are required to save them varies from one state to another. Emergency responders and the 9-1-1 call centres who dispatch them fall within the jurisdiction of provincial, territorial and municipal governments. 9-1-1 Services.