All travel on British Airways is subject to British Airways General Conditions of Carriage. Please guard the eVoucher number and pin as you would cash. Here’s a look at what’s happened, what you can do with your British Airways vouchers, and most importantly, what you cannot…. Most recently, BA added a third type, “mega vouchers” which can be used online, and can combine other vouchers. Whether it’s a friend, relative, immediate family member, dog or work colleague, British Airways has made that impossible with their vouchers. A cynic could argue that these simple customer technologies should’ve been in place already, but carrying on…. Whatever type of voucher you do have, there are quite a few things you cannot do, which you might really like to do. It was originally published on 2 May 2019. The processes were ethically ambiguous at best, and many customers felt tricked into accepting a voucher, but if it’s easy to spend, who cares, right? And woes, there are. Step by Step Conversion Process When will I get a response from your Customer Relations team? I paid taxes by Amex. Rang the free phone number today that is supposed to deal with refunds, recorded message & then I got cut off. Obviously, in uncertain times with even more uncertainty around travel, many people prefer a refund, but few are getting them. Any help would be appreciated. It all begs the question: why is British Airways creating a sea of red tape, when they’re so desperate for customers? Use the Google chrome browser. MARTIN LEWIS has issued new advice for British Airways customers who have been left with cancelled flights amid the coronavirus pandemic. For many British Airways customers, they did the airline this favour without a fair chance to first weigh their options – aka automatically issued vouchers – which is bad enough, but to then make it hard to spend the cash they’re already holding is questionable at best. I have the same problem. If BA cancels, not you cancelling, you’re entitled to refund to original form of payment. It’s good that you can use up to three vouchers towards one new booking, but keep in mind you’ll need to phone to do this – which can be a task in itself – even if you have online vouchers. If the link in your confirmation email isn't working, try logging on to the Manage My Booking section of ba.com and printing your non-flight vouchers from there. Like many other airlines, British Airways is facing unprecedented times, and a learning curve is somewhat expected, and fair. Anyone know if I booked a flight with a voucher that is then cancelled by BA, am I entitled to a cash refund or just vouchers again? You can book a £2500 first class trip to New York, but just pay £300 as a deposit, paying the rest over time, up to a few weeks before travel with no interest or fees. “it may take several attempts of 40 mins to an hour”. BA have never argued over a refund during this whole debacle. British Airways released special promotion code which allows you to save some cash on your flights in 2021. No one has told me why they won’t do it. Um, isn’t crime scene tape yellow? The eVoucher is valid until the expiry date shown and is not renewable. I didn’t ask for this voucher. His adventures take him all over the globe, often spanning over 200,000 miles a year and his travel exploits are regularly... Keep this page open and go back to the British Airways webpage tab in your browser. Answer eVouchers can be used as part or full payment towards any British Airways published air fare including special offers, when you're making a booking either on ba.com or with our Sales team. Accepting a voucher at this stage, rather than a refund is ultimately a favour to an airline, and one that customers will be better informed to seek a refund rather than a voucher in the future. When covid-19 hit, in an effort to preserve cash – aka keep customers from taking it back – British Airways re-coded this website to remove the refund option. Phoned BA a second time the BA advisor stated the advice was wrong, but when pushed agreed we could not board the plane. And even once the red tape is unraveled, you still might need a full semester of remote learning to comprehend the rules. The RBC British Airways companion ticket 3 main constraints you need to know about. I booked 2 seats for my flights. . I know this as this far I’ve had ELEVEN refunds, and am waiting on them to talk to a hotel so they can process a 12th. So far BA have converted over 20,000 vouchers into e-vouchers and are converting them at over 10,000 a day. This week he offers advice on cruise holidays and British Airways … Airlines find themselves in an unenviable position right now, eager for new bookings, but still working their way through refund woes. You need to be aware of them as we look at the best ways to work with them. If you’ve canceled upcoming travel booked through British Airways because of coronavirus and its associated travel restrictions, you may have received a credit voucher for the amount you originally spent, which BA calls a Future Travel Voucher. And since the program is much more complicated in practice than a simple BOGOF, we have dug into the details for … If you're a member of our Executive Club, when you earn this voucher it entitles you to receive a second seat for a companion on the same flight as yourself, and in the same cabin when you, when you make a reward booking on a British Airways mainline flight with a BA prefixed flight number. “All the while, the airline kept top tier members happy, with a private phone number to handle requests, with a higher level of discretion and flexibility.” The Future Travel Voucher must be converted into an eVoucher. The booking included a Companion Voucher which expires in May ’21, so it makes sense to take a voucher which will effectively extend the life of that voucher by nearly 2 years from it’s current end date. Keep in mind, the BA vouchers wouldn’t apply to special upgrade offers in the app or online, and only work for upgrades where you simply pay the difference in one fare and another. They don’t allow the vouchers to be used to offset cash upgrades at the airport, only those paid for prior as I found out to my chagrin last week.. We will look at them individually. Now this sems like a minor issue but that means i can’t make another booking where i wish to combine it with another voucher…. They will gain financially. As to the “mega vouchers” these can be used online, but only once you’ve called British Airways to have the separate vouchers converted into a mega voucher. they say cancel or change booking online. Please contact the developer of this form processor to improve this message. Am I flogging a dead horse? British Airways (Further) Improving Flight Vouchers, Full Airline Flight Cancellation Refund Rules (2020), British Airways Intentionally Deceived Passengers About Refund Rights, Quick Win: 10,000 Hilton Honors Points For Survey, How A Man Earned $300K From Credit Card Points. Anyone out there having this problem? As others have said as well, the link in the BA email received from them last week did not work, just merely took me to their main page and not to an Application Form for converting my FTVs to an eVoucher to use online. Yep, Greece Is Opening For Summer Travel. It’s important to note that if BA canceled your flight, rather than you doing the canceling, you are legally entitled to a refund rather than a voucher. Big thank you to Tommo - your advice worked brilliantly and I have now managed to change my FTVs into an eVoucher. Why make enemies right now? BA changed the evoucher from 1 voucher to 2 vouchers (for 2 passengers) in August. Not sure if anyone else has come across this problem but i am being told because i upgraded my ticket from economy to Club Europe i can’t get a mega ticket? However, keep in mind that the eVoucher programs look essentially the same once you are logged in. British Airways promotion code 2021 – 20% discount all flights! In the earliest days of the pandemic, British Airways issued vouchers which could only be used over the phone, before promising a new set of vouchers, which could be used online. Editor’s note: This is a recurring post, regularly updated with new information and offers. To get around this EU guidance, British Airways states that once you accept a voucher for a holiday booking, it’s no longer an ATOL protected holiday, it’s just a voucher, so you have no rights. Now they say if I go to CAA ombudsman all offers will be withdrawn. Oh, and some of the phone only vouchers have been converted to online use, which is both good and bad. Ask for a refund, get it actioned, get your money back in your account then do with it as you please. This will invalidate any eligibility for the voucher and process a fare rules refund. It is not an eVoucher that you would enter into ba.com for a discount off a brand new booking and new travel arrangements should NOT be made in this way. Arguably, not allowing customers to use cash they’ve already spent with the airline to cover tickets they still hope to take may lead to further cancellations, with customers eating deposits rather than putting in new funds. (Free to join, more details here. – BA actively campaigned against government funding for the sector, notably with competitors Flybe and Virgin… but wait for it. The Latest On Bali's Plans To Reopen For Visitors. Travellers rarely caught on in time, before a voucher was automatically issued, and unless you were plugged into daily goings on of the airline, it was impossible to know that the only way to get a refund was to call the airline. For those most at risk during covid-19, validity dates for vouchers may not be enough time to safely travel again, which has many bookers hoping to use their vouchers for someone who can travel. Editor’s note: This story has been updated with additional information. Booked flights for four people to New York December 2020, BA sent emails the day before the flights stating looking forward to you flying with us. We have tried to get a cash refund but with no luck. Here’s the text from the internal British Airways documents agents use…. Then sought and obtained over £300million from HMG treasury in corporate finance support… on top of the furlough funds from the British taxpayer. I did some googleing and found another website where they have found a workaround to get you refund on the British Airways website. #NationalDisgrace #BeyondAbysmal #FlyAbBA. First World problems I know, but interesting nonetheless?! Same goes for buying miles, or anything other than taking an existing cash ticket, and upgrading using the voucher, since this technically creates a “new” ticket. Your email address will not be published. Please respond if you have. Big thank you to Tommo - your advice worked brilliantly and I have now managed to change my FTVs into an eVoucher. when i call the main call line, they were rude and kept transferring me about and waited for 5 hours. Bully boy tactics is this legal ? Not sure if I can post the link here but I'll explain.. 1. I had an Avios booking for a return flight in November which has just had one sector cancelled, can’t wait for the fun of getting my Avios back. the call line does not work. The airline already faces an unfairly uphill battle due to lack of support from the UK Government, while the rest of Europe has enjoyed over €19 billion in bailouts for the aviation sector. “The airline already faces an unfairly uphill battle due to lack of support from the UK Government…” One of the best features of British Airways platform has long been British Airways Holidays, which allow people to book deals which include flight plus at least one other part of travel, like car rental, or hotel, and just pay a small deposit. If the lead passenger then wishes to make a “new” booking, they could change the names of the other passengers on the booking – aka find new friends – but the lead passenger must remain part of the trip, or it won’t work. Updated 17/07/2020 11.14 AM (BST). Vouchers for future travel - how to apply / FAQs / how to use / where is my voucher? Don’t deserve loyal customers. Unfortunately, British Airways, isn’t playing fair, excluding people from using their travel vouchers to pay any remaining balances on old trips. The travel equation has changed for many people who received vouchers. British Airways Customer Relations issued me an eVoucher - how can I redeem it on flights? Many customers simply won’t book new flights until past travel grievances are settled, including some airlines taking over 100 days to process refunds, many denying legally entitled refunds and some making it borderline impossible to receive a refund, rather than a voucher, which allows the airline to hold onto customer money. Clayton DYKWIA Powers? They took my money straight away when i booked , same as they did for thousands of others. As you say too much red tape but there is nothing in there web site that references this and i am not sure why the upgrade would make it impossible to make it a mega voucher….. British Airways offered a voucher against a return business class flight they cancelled. And yes, technically the amount is no longer ATOL protected, since it’s just a common travel voucher, and not a package. So unsurprisingly (even if a bit gut-punchingly) my London to San Jose flights in February were cancelled today. Even though the server responded OK, it is possible the submission was not processed. In Europe, package trips are supposed to include a level of transferability, meaning you should be able to hand them off to someone else, either for a fee, if you cancel, or with better flexibility if the package is cancelled by the operator. I booked a package holiday with British airways. The value of any non-changeable hotel and/or experience products on a BA holiday booking it will be excluded from the voucher credit. We have had a incredibly high number of voucher requests so it's taking us longer than hoped process them all - please can we ask you to bear with us whilst we work in 'date of receipt' order. {{#message}}{{{message}}}{{/message}}{{^message}}Your submission failed. A new page opens up asking you if you’re a passenger on the canceled flight – do not do anything here just yet. Another concern is if you accept a voucher you also waive your consumer protection rights built into your Credit Card, hence the Bank cannot claw back the amount owed. This may include inadvertent deletion, forwarding or access of the email containing your eVoucher number. Asked for ar refund in june , still waiting. Next step, the national press and a claim in the County Court on the grounds of deception. For many years, British Airways offered a simple, easy to use customer friendly online portal to handle refunds, where you simply followed a link from your cancelled flight booking, and could click “refund” or “voucher”. And also whether once I have taken the voucher, it can still be combined with another Companion Voucher on a future booking?