The platform is also compatible with federal, state, and other government systems, which will streamline reporting requirements to county departments of health, state departments of health and the CDC. See and understand any data with Tableau. Integrations and apps. DMGapp is  an end-to-end health tracking app that is fully HIPAA and GDPR compliant built on Salesforce Health Cloud. The flexibility of the cloud makes it easier than ever before to deploy a contact center solution that provides a world-class customer experience across self-service and agent-assisted channels. Chenango County, NY; GenRx Pharmacy, City of Cornelia, GA hit with Ransomware, Jefferson County, KY | Forward Air | Huntsville City School, Ala – All hit by Ransomware, Ransomware and Cyber-Extortion Payments Double in 2020, Explosive cybercriminal activity in 2020 will persist in 2021, Ransomware attacks on the rise during pandemic, Ransomware attack disrupts DSW’s inventory management, Independence, Mo., Recovering After Ransomware Attack, $3.5 billion cybersecurity giant FireEye says it was hacked by a ‘nation with top-tier offensive capabilities,’, DMG offers COVID-19 Vaccine Delivery Solution to State, Local and Education Government Agencies, DMGapp for COVID-19 Vaccine Management Solution and Vaccine Delivery Services. Phonexa’s premier analytics solution gives you a thorough visual analysis of your web and call leads with detailed analytics, comparison data, and predictive insights. Speech Analytics | Redaction Software | English & Spanish, Oracle Contact Center Anywhere & ZOHO CRM, ChatBot, WebBot, IVR Self-Service & Mobile SMS, Nuance is the World Leader in Natural Language, Speech Analytics | Oracle Digital Assistance | Google Assistant, Incident Response Life Cycle|UnderDefense, Promero Call Center Software by Enghouse Interactive, Oracle Digital Assistant for Contact Centers, Oracle Digital Assistant for Facebook & Oracle ServiceCloud, BeyondTrust – Privileged Access Management, IR Prognosis | VoIP Network & Telco Load Testing, CallMiner Speech Analytics | Quality Monitoring | Redaction, Hire Oracle | Salesforce | AWS | Google | Microsoft Developers, Workforce Management Software & Integrations. Relevant data is shared across all partners in real-time. Call Center Software of today must be omni-channel enabled so agents can handle all types of communications that a customer expects. The cloud data centers that host the call center solutions are provided by Equinix (formerly Verizon) NAP of the Americas, Equinix Signature Data centers and Flexential. Outbound call centers use our predictive dialer with advanced capabilities and multi-channel communications. Improve customer experience with Artificial Intelligence and solutions from Promero. IBM SPSS Collaboration and Deployment Services. Inbound call centers use our IVR, ACD, workforce management, speech analytics and advanced scripting. Their technology IQ ranges  from simple to advanced – they fall in a spectrum of  AI (artificial intelligence)  and natural language understanding. Promero offers hosted call center software as well as premise based call center software with advanced features for any organization. Facebook Messenger is a significant communication channel that every company must iintegrate social media with call center agents to provide a better customers experience.. Promero sells, supports, hosts and provides professional services for the industry's best cloud center software. Since 2001, Promero delivers high quality services at cost effective prices and without compromising customer satisfaction. This robust platform is equipped with real-time analytics, campaign automation, segment management, and much more. Firms included Gartner, Forrester, Aberdeen and Ovum. Schedule a one-on-one call at no cost to get the answers you need direct from an IBM expert. Promero, Inc. Features include Vaccine Administration, Inventory Management, Call Center Management, Proximity Detection and Appointment Scheduling. Through call reporting and call analytics, companies can see exactly how they are performing in real­time. The reduction in staff for repetitive processes requiring support employees can be as much as 30%. Prueba de penetración de red externa $ 2060 con descuento de $ 495, • Nuevas pruebas ilimitadas hasta por 60 días, • Hasta 25 direcciones IP externas [/ vc_column_text] [/ vc_column] [/ vc_row], Promero's core business practice is sales, service and management of cloud based, Given the recent need to work remotely, cyber security has become an important. Artificial Intelligent ChatBots from Oracle Intelligent Bots,  IBM Watson Virtual Agent and Aspect CXP platforms improve customer satisfaction and reduce HR expenses. Expand your revenue margins by distributing your leads to additional buyers through a multi-tier Ping Tree available in our lead management and distribution software. Selecting a product or service can be a daunting task. Promero typically provides up to 25% less on professional services hourly rates, up to 20% less on software solutions and up to 35% less on bundled call center solutions and hosting services. Create a seamless onboarding experience to nurture your customers by automating the entire email marketing process while receiving updates on their engagements in real-time. Post-call speech analytics were slow, inaccurate, and difficult to manage. Promero carefully researched and selected products based on 18+ years of first hand experience. Promero will be with you every step of the way. 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Call Logic is Phonexa’s fully integrative call platform, delivering top analytics, state-of-the-art voice response, advanced marketing automations, and FREE API Integrations to boost your existing sales applications and revitalize your multi-channel campaigns. An array of accounting features allowing you to eliminate manual work, allocate more time to operations, and lead a confident accounting team. Founded in 2001, Promero is an expert in call center software. Schedule a Free Consultation for these leading brands. Now, they are so fast and accurate that you can utilize real-time speech analytics (RTSA), with. Promero offers industry call center solutions for retail banking, mortgage lending, brokerage, insurance, healthcare providers and payers, retail, utilities, telecommunications, transportation, travel and hospitality, education and government. Phonexa's proprietary Call Tracking Software enables companies from all industries to increase their ROI by providing detailed metrics and inbound call reports. We guarantee to provide an unbiased recommendation for a solution that best fits your requirements. E-Delivery is the most complete email marketing platform in the industry, offering advanced email automations for serious marketers. ChatBots are added to your company website and through machine learning that educates itself of all the important content details displayed on your website. We guarantee that you’ll save time and money. DMGapp can be integrated with any system supporting API protocols. Challenges. Whirlpool, Fergus Falls Health Systems, Nygard IT Systems are victim to ransomware attack. Save Time and Money with Promero Craft a custom call center with apps and integrations. The Top Brands To Get The Job Done Right! Phonexa’s Lead Management System allows users to organize, route and transfer leads according to their customized filtration settings. Over the past eighteen years, NICE inContact has been making history within the technology industry and community. CLOUD CALL CENTER SOFTWARE and PREDICTIVE DIALER  SOLUTIONS, Custom Software Development | Hire a Developer, https://secureservercdn.net/198.71.233.254/9f5.f92.myftpupload.com/wp-content/uploads/2020/04/DMGapp-Schedule-Your-Appointment-04.03.2020.mp4. BOTs can also  provide highly efficient call deflection. ACCOUNTING PAYROLL UTILITY BILLING ANALYTICS Accounting Designed with the end user in mind, our Accounting system provides the data you need for critical management decision-making. At Least 30,000 U.S. Promero’s reliable cloud delivery brings these benefits to you – and much more. When a visitor asks the ChatBot a question that it does not recognize, the visitor is transferred to a live agent. When the customer absolutely must speak to a live person, BOTs can transfer calls via PSTN (public switched telephone networks) to a company’s PBX or integrate the hand-off via SIP protocol for more cost effective transmittal. Testing Solutions from IR Webinar – Read our customer’s successes! Communication channels supported by BOTs include email, chat, SMS, and voice. Call Logic Call Analytics & Tracking Platform. Promero offers hosted call center software as well as premise based call center software with advanced features for any organization. Predictive Analytics Software mines data from a wide range of databases and prepares it for analyses. These types of actions can reduce voice traffic to live agents by up to  60% . For more information, contact us. Professional sales and service for Call Center Software, Workforce Management, ChatBots, Speech Analytics, Network & Cyber Security Software. Deployment Options – Zero Capital Expense Do the research. Examples of chatbots’ use cases typically are appointment setting, payments by text, order notifications,  ‘where’s my order?’,  ‘help me with my return’, ‘is the product in stock?’, product discovery, password resets, service announcements, marketing messages, promotional offers, post-call surveys, social media monitoring, FAQs and more. The changing pace of technologies such as Artificial Intelligence, Digital Assistants, Social Media, Network Security, Cyber Security, Call Center Software, Unified Communications and Custom Software Development make it difficult to find qualified resources in one place. Increase Productivity with Call Center Software Upgraded reports & metrics. 1100 Park Central Blvd South, There is no a problem we can’t solve or custom solution we can’t provide. What is the solution? There has been a huge increase in the ability of speech analytics tools over the years. Inbound call centers use our IVR, ACD, workforce management, speech analytics and advanced scripting. Tech Support: (866) 570-7334. Suite 2500 Pompano, FL 33064, Sales: (888) 204-0822 Call or Text DMGapp, in concert with Salesforce Work.com for Vaccines, provides one platform to mobilize, manage and scale vaccine administration. Promero built DMGapp to provide a technology solution that place patient’s health and safety above all else. Artificial Intelligence and ChatBots Answer: RESEARCH! Promero includes 15 minute SLA response time to critical issues with same day or next day response to low priority requests. Call Logic is Phonexa’s fully integrative call platform, delivering top analytics, state-of-the-art voice response, and advanced marketing automations. Good advice based on expert knowledge and experience is hard to find. Promero represents a wide variety of best in class software vendors. The data collected is stored in a HIPAA-compliant platform that can be readily adopted by any organization. Promero provides 24/7 around-the-clock customer support for your call center organization. PAT RESEARCH is a B2B discovery platform which provides Best Practices, Buying Guides, Reviews, Ratings, Comparison, Research, Commentary, and Analysis for Enterprise Software and Services. Get an exclusive look at our all-in-one platform and see why Phonexa is the most user-friendly platform on the market today. WHY CLOUD CALL CENTER SOFTWARE provided by PROMERO? Run your contact center with software that makes great customer experience easy. Now Available in Salesforce Cloud, DMG-PROMERO PARTNER TO LAUNCH SCHEDULING APP FOR COVID-19 TESTING, Top 8 Ransomware Attacks of 2020 That Shook The Internet. Our public sector solution is delivered on Salesforce Government Cloud, and features integrations with Five9 for call center management and Alert Trace for proximity detection. The list of critical metrics that contact center managers need to concern themselves with and those on … Promero’s cloud call center software products include every feature needed to effectively run your call center while lowering your costs. Power your contact center with Genesys AI for personalized experiences at scale. Promero provides 100% up-time of its cloud call center platform through its redundant cloud call center operations deployed in industry leading Equinix (formerly Verizon) NAP of the Americas datacenter, Equinix Signature datacenter and Flexential datacenter. If you are starting a new project, start with a free consultation with the Promero team. Contact Us. Gong is the #1 call recording for business software. Software support, upgrades, infrastructure maintenance, and cloud datacenter costs are all included in monthly license fees. DMGapp is built on Salesforce Cloud to ensure HIPPA, GDPR and HL/7 compliance. Gong is a Revenue Intelligence platform (emphasis on intelligence). Do you have a need for any of these services at your company? Communication and notification platforms include mobile (SMS/MMS), voice, email and social media apps such as WhatsApp and Messenger. In the industry of commercial analytics software, an emphasis has emerged on solving the challenges of analyzing massive, complex data sets, often when such data is … A visitor interacts with the ChatBot, exactly like a visitor interacts with a live agent. An IVR/ITR customer service  BOT can  pivot voice calls from an IVR to a SMS Channel or self-service BOT on the website. Transform customer service and proactively deliver powerful effective service. Promero is leading the way with AI and ChatBots. Chatbots and Artificial Intelligence in the coming years is unarguably about to undergo massive changes in the work landscape. Promero is unique in that it provides expertise in a single location that you might not find anywhere. Messaging Phonexa's powerful tracking solutions deliver insight on your marketing campaigns, allowing you to make smarter optimizations and increase your ROI. Companies are quickly leveraging artificial intelligent chatbots as a way to manage basic and moderately complex communication tasks that used to belong exclusively to the realm of human capabilities. Promero offers call center software in a multitude of configurations: hosted call center software, cloud call center software or premise call center software. This year, we exceeded 1,000 employees and are on track to have another record-breaking year in growth with no plans of slowing down. Your success is our most important goal. Going back to fix a bad choice is extremely expensive; and could negatively impact a business unit or possibly be a career ending decision. Real-Time Speech Analytics – 15 Points To Instant Achievement. But unlike other call recording solutions, Gong does so much more than record sales calls. Promero technicians are experts in call center software deployment, customization, management and training. Promero is not bound by singled source product or vendor. Don’t put your company at risk. Promero sales team can discuss with you the many options that can integrate with your Call Center Software solution. The software offers both outbound and inbound call center capabilities, complete with complex IVR trees, call routing, and unlimited call recordings. The latest innovation in Call Center Software is the introduction of artificial intelligence through the inclusion of smart ChatBots. There are many solutions that provide for ‘out of the box’ industry specific solutions. We are the single source for you security and audit needs. Promero will provide free consultation and assist in identifying the perfect call center solution for your business. Unlike other providers, Promero’s scheduled maintenance of system applications has little or no effect on your operations. Books360 is the first of its kind, completely automated accounting software with customizable invoicing, reporting and real-time notifications. Analytics & Business Intelligence datamining. 2001-2020 © Copyright Promero Inc. All Rights Reserved. Promero team consists of highly skilled professionals partnered with 7 Gartner Magic Quadrant vendors, 1250 IT professionals and 3500 software developers with expertise in the world’s finest software applications and services. Phonexa’s dedicated Lead Management System is built from the ground up with lead generators in mind. Artificial Intelligence. In practical terms, BOTs allow businesses to increase their efficiency and reduce overhead. Books360’s convenience-first design saves your business time and resources in the long run. Call Logic is Phonexa’s fully integrative call platform, delivering top analytics, state-of-the-art voice response, advanced marketing automations, and FREE API Integrations to boost your existing sales applications and revitalize your multi-channel campaigns. Promero professional services team will help the ChatBot learn answers to complex questions that are not readily visible on your company website. Data Unification: Predictive Analytics software can unify information on a central or a single platform. Promero’s world class call center software vendors provide a complete selection of inbound, outbound, and multi-channel solutions. Regardless of the product, Promero will assist you in your selection of the right call center software. It enables the user to combine with data access, in preparation, modeling, and sharing of the analytical results on a single platform. Promero has provided hosted, cloud and premise call center software consultation, application hosting, managed services and software sales to Fortune’s Most Admired Companies as well as small to medium size businesses. Manage analytical assets, automate processes and share results more efficiently and securely. Read More Books360 is the first of its kind, completely automated accounting software with customizable invoicing, reporting and real-time notifications. Software analytics is the process of collecting information about the way a piece of software is used and produced.. There is first call resolution), percentage of calls blocked, average call abandonment rate, average call length, total calls handled,cost per call (CPC) and many more. It has the unique ability to review, compare, evaluate and recommend the best software to meet your business needs and budget. The combination of our market-leading capabilities and history of contact center expertise puts Promero in a class by itself. Visual Intelligence is a comprehensive software platform designed for Cities, Counties, Libraries, Park Districts, Water Districts, and other public sector districts and agencies. Take full advantage of innovative features unique to our cloud platforms, such as the ability to seamlessly connect mobile applications to the contact center and the integration of powerful, real-time workforce management tools. Learn more. In addition to being a call center software, LiveAgent offers live chat, ticketing, knowledgebase, customer portal, and reporting capabilities. With today’s delivery of cloud based software, there is no reason to invest in hardware or software solutions. Industry Specific Solutions Chatbots are savvy. With call center software, you get updates and reports so that you can analyze your company’s successes and weak points. Predictive analytics software for students, teachers and researchers. E-Delivery is the most complete email marketing platform in the industry, offering advanced email automations for serious marketers on a highly accessible and user-friendly interface. Connect to almost any database, drag and drop to create visualizations, and share with a click. Call center software. Mobile applications should be integrated into the BOT channel to make communications easy and frictionless (no search and download the app). It wasn’t easy building a world-class cloud software company. Choosing the wrong one can potentially devastate a business. Learn More We give your business the competitive edge of remarkable customer experiences with these 12 distinguishing features. © PHONEXA HOLDINGS, LLC 2021, ALL RIGHTS RESERVED, Call Logic API and Third-Party Integrations, LMS Sync API and Third-Party Integrations, 505 North Brand Boulevard, 16th Floor, Glendale, CA 91203. We will deliver a solution only from vendors that provide first class customer support, have extensive development budgets and offer the most advanced future proof solutions. Cloud, Hosted or On-Premise DMGapp tracks every event, including health screenings and touchless thermal scanning for COVID-19 related infections. Tableau is visual analytics software for business intelligence. Promero, an authorized reseller and hosting service provider of world class call center software since 2001, is the one-stop shop for customers seeking the best call center solutions. DMGapp is available for government, public sector, and commercial organizations. Analyze the effects of your campaign optimizations and keep track of detailed customer behavior through meaningful data and statistics. This includes domain specific management systems, dashboards and data repositories managing health records. A fully integrated Business Intelligence module, Maestro Analytics, takes the volume of data your organization collects and turns it into meaningful information that management and staff can use in day-to-day activities, marketing efforts, budgeting and forecasting. Tableau can help anyone see and understand their data. LMS SYNC offers comprehensive analytics and tracking capabilities on your web leads, and serves as one remarkable Lead Management System for all your campaigns. Founded in 2001. Use BOTs for Call Deflection – Reduce Voice Traffic to Live Agents by up to 60%. We selected vendors that are recognized as the ‘best in the industry’ by leading research firm. Professional certified technicians, solutions architects and engineers are ready to support your call center software. Promero is in the business of helping businesses.