0000001507 00000 n If you provide or have provided us with a mobile number or number later converted to a mobile number, you agree that Citibank or our service providers may contact you at that number about your Commercial Card account. 4. CitiManager® EAS tools consists of:  Managing Users, Managing the Card Program, Reporting, Transaction Management and the Learning Center.  Reporting is a secured web-based tool designed to provide APCs with the ability to access, navigate, and explore relational data and make key business decisions in real-time. To register for a training session, log into CitiManager and access the Citi Learning Center from the Web Tools icon (wrench). The following are frequently asked questions (FAQs) to assist U.S. Department of Health and Human Services (HHS) charge cardholders during the transition from their current government-issued travel cards to their new government-issued travel cards from Citibank, effective November 30, 2018. Routing numbers are like addresses for your bank accounts. In CCRS, click on Create Report. Citibank credit or debit cards in select countries can save you money at many popular restaurants, stores, tourist destinations and more. IMPORTANT TRAINING NOTICE for New GTCC Application Process The card is to be used for all expenses related to official travel, with the balance paid after reimbursement. 2. Citibank World Privileges. PA Phone Number. 0000000856 00000 n Government Travel Charge Card Regulations, DODI 5154.31, Volume 4 - Government Travel Charge Card. Select the offerings listed under “What’s New.”. 0000001692 00000 n Managing Users, Managing the Card Program, and Transaction Management allow APCs and cardholders to effectively manage accounts. The Citi Government Travel Card is accepted at 27 million merchant locations and 1,500,000 ATMs worldwide. h�b```b``9��d�31 �+P���#&�B0�l���+¢�����%���@�������s����Q����F����=I׾�͟#��0��^��cp�&�Q����"���2-*�"�B@�ʲ� �ysg�(Df,�V�,-���!�0������#�N��"L7�%4�.��i��q�Q���>7qZg�a�V!/�iR:��@�jL:ar�ܖ=�ۜNhI��V�fYDz�g�*����6z�. Citi Commercial Cards login. Click here to access CitiManager® EAS. Citi is enhancing its CitiManager functionality and it will impact how you manage your travel card program. Client Account Services (Citibank) IBA Individually Billed Account CBA . Cardholders will not be liable for unauthorized charges resulting from the loss or theft of your card. Inside the U.S., simply call us toll-free at 1-800-200-7056, 24 hours a day, seven days a week, every Exceptional dedicated customer services, wherever you are. 0000007509 00000 n management of the travel card program. Go to the EAS Landing Page and Login. 498 0 obj <> endobj xref 0000018805 00000 n One of the most terrifying feelings is reaching into your wallet and realizing that a credit card is missing.From there, you’ll go through the process of calling the issuer, and then the most dreaded part of all — waiting for your replacement card to come in the mail. Upon receipt of your charge card statement, or at any time prior to receipt of the statement, you can mail your payment to the bank using the following addresses: Citibank Citibank Government Card Services P.O.                  Centrally Billed Account : MC Mission Critical CBA-S . �~VR� y��Dv@¡�aR� sCC�2@P���PYc�0_PYf����KP+\b�4̅�� �&4$bl���Ѥ�%/���20�$ i 6[���#��֠ʲI��u��]��m����N�a�g`0ev�dS�V(|+�G>��T���e��C��,։)����Xp�7 �h�2f �%@����zH�00(�UMg`�� I need to pay my travel charge card bill. Help!     Once in CitiManager, select the wrench icon (Web Tools) on the left, then select Learning Center. 0000011511 00000 n The Citi DoD Travel Card is accepted at greater than 35 million locations worldwide. 0000005893 00000 n Enter your user name and password to access your Citibank commercial card account. Welcome to Citi ® Commercial Cards! 2 of this packet) to. HHS employees with existing JPMorgan Chase government issued travel cards (IBAs) has receive new Citibank government issued travel cards … APPLICANT - Re. supervisor. Official travel for the Department of Defense just became easier with the Citi Department of Defense Travel Card. Government Travel Charge Card. Inside the U.S., simply call us toll-free at 1-800-790-7206, 24 hours a day, 0000015173 00000 n You need your routing number for many tasks like: 1. 0000002280 00000 n The Citibank government travel card is used by military professionals who are on temporary duty assignment. We strongly encourage you to attend the training sessions. AND. You are authorized to use this System for approved business purposes only. view the. Government Travel Charge Card Central Account Numbers APCs can access a Central Account Number through the Citibank Custom Reporting System (CCRS) by following the instruction below. Setting up direct deposit 3. Travel Charge Card Transition FAQs. 0000007032 00000 n Agency Program Coordinators (APCs) are responsible to their respective DoD Component Program Manager for program execution and management. 0000006471 00000 n Each APC, in conjunction with the card Contractor, shall maintain an up-to-date list of all current cardholders and accounts to include information such as account names, account numbers, addresses, and telephone numbers. Citi is the leading global bank. Note: It will take Citibank approximately 4 weeks to set up a Meeting Card Program. Press or say '2' for pay by phone automated payment. If your Citi ® credit card has been stolen, lost, damaged or was never received, contact your card issuer for a replacement card. 1.3 Has an Information Collection Request (ICR) been submitted to or 0000019027 00000 n 2. Automatic bill payment 6. You can find contact details for Citibank above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … Government Travel Card Expiration Dates . Questions? Receiving benefits from the government, including task refunds 4. 0000006555 00000 n Click on Applications. 0000003742 00000 n 0000019123 00000 n You will be prompted to review recent transactions for any suspicious activity as part of the process. 0000015567 00000 n Basis Point : HL Hierarchy Level CAS . Click the Link/Unlink Card Account link. How to Apply Online for a Citi Government Travel Charge Card (GOVCC) Citi A/OPC, Applicant and Supervisor Procedures The Citi online GOVCC application is a relatively cumbersome process that requires 4 signatures before submission to Citi: 1. %PDF-1.4 %���� When the cardholder separates from the agency, the card must be turned in to the supervisor. The Citi Government Travel Card is accepted at 45 million merchant locations and 2.6 million ATMs worldwide. 0000004422 00000 n The redesigned functionality will include a new process for submitting card applications among other enhancements.                  PA Email. The travel charge cards contain identifiers to obtain negotiated government discounts for airfare and tax exemption. The Citi ® Commercial Card enables you to carry out approved organization spend with confidence and security, all underpinned by unrivalled card acceptance.. 0000003628 00000 n Training Exceptional dedicated customer services, wherever you are. Apply online with Citibank . All Citibank government travel charge cards are issued with an expiration date, usually two to three years after issue. Domestic wire transfers … In fact, worldwide there are currently more than 5,000 special offers available across Dining, Shopping, Spa & Health, Sports, and Travel… The A/OPC initiates the online application process by sending an email to the The APCs are responsible for the day-to-day operations of the DoD travel card program. Training consists of an 8-hour hands-on classroom session. Citi Customer Service: 1-800-200-7056 (collect 757-852-9076) 24 hours a day, 7 days a week: Citi's DoD Travel Card Webpage: www.transactionservices.citigroup.com: Client Services for APCs: 1-866-670-6462 (collect 757-853-2467) Monday-Saturday 7:00 am-9:00 pm EST: All Other GTCC Transition Questions: Travel Assistance Center 1-888-Help1Go DSN: 312-564-3639 6. Click the Link Card Account button. Government Travel Charge Card Training & Application Package Travel . 3. return t. he Statement of Cardholder Responsibility Form (Page . Click here if you are interested in hosting CitiManager® EAS training at your base or installation. In addition, Citibank offers onsite training at no cost for agencies meeting the required minimum participation level of 20 or more. Individual Government Travel Card Program application process for a Travel Card is a two step-process. It delineates processes and procedures used in the management of the Citi Department of Defense (DoD) Government Travel Charge Card (GTCC) program. Travel Programs > Government Travel Charge Card > Agency Program Coordinators. the travel card is lost or stolen. Card processing takes approximately 4 additional days to issue and deliver to the entity. Initial Citibank complaints should be directed to their team directly. Instructions 1. After logging in to CitiManager®, select Learning System Web Tools. Our Customer Service Center is committed to satisfying the needs of all Citi Government Travel Cardholders. Exceptional dedicated customer services, wherever … GOVCC Cardholders can Create/Change their PIN by using the Citi voice activated response system or telephone keypad (touchtone) and follow the steps listed below to create/change the PIN: IMPORTANT: You will need your Government Travel Charge Card (GOVCC) account number and SSN. Credit Balance Refund A replacement card with a new account number will be issued. 0000003552 00000 n your . 5. Contact Commercial Card Services Norfolk toll-free 1-866-670-6462 ... number is located to the left of the type of activity on the invoice.   Please call: 1-800-200-7056. The following training is available for APCs: CitiManager® EAS web based training courses are offered on Citi's Learning System platform. Cardholder Guide. 0000018844 00000 n To prepare APCs, Citi is offering a robust training schedule that includes webinar, classroom, and onsite sessions.  An overview of recommended training sessions are available at: https://citi.com/tts/sa/training-series/dod/index.html    As a Commercial Card leader and innovator for 20 years, we are proud to serve as your GSA SmartPay ® 3 provider.. Once the program is established, card(s) may be requested by the PA through the Statewide Travel Program. 0000002897 00000 n When you are preparing to use your new card, please read What To Do When I First Receive My New Card.For more information regarding your new card, please read the Department of Defense Cardholder Guide.. Department of Defense Travel Insurance 0000015429 00000 n Enter the last 4-digits of your Social Security number. trailer <]/Prev 243150/XRefStm 1507>> startxref 0 %%EOF 525 0 obj <>stream f. or approval. In the Card Number field, type your card number exactly as it appears on your billing statement, no spaces or dashes. Transferring money between accounts at different banks or investment firms 5. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Citibank Customer Service. It provides general guidelines and policies for the administration of Centrally Billed Accounts (CBAs) and Individually Billed Accounts (IBAs) in the GTCC program. HHS charge cards transitioned from JPMorgan Chase to Citibank as its bank and charge card provider in November 2018. H�\�͎�0���� R)�t�,���} N�� "�"o_�������?���x8v���c_���.m׌�޿�up�pm�$�]���қ��[5$i�|zܧp;v�>�l\�3޼O��=������؄������������0� ��Mn�[ׄK,���U���y�˱������|������~F��o�}��0V�5$�U�m��-��I���ۚ�Η�O5&��K�Z��k�����~��j��&���y̎��ɨ��0׉Md��dS�~��EF��99�,d{�+Y�F60�8t.�\й�s�J~�,t8B���A� t8B���A� t8וy]�&�M�� 7an�܄� r���#7OOOOOOOOOOOOOOOOOOO77e�������������U�=f}E}e��k�{L�.�B��"e&�Tf��D�=�Ltٯ�Ę�!�����o�7���������o�7���������o�_�N��1��f�0���_d. Payment can be made by … Enter in your 16-digit DoD Travel Card account number. account. Standard Program Support Center (PSC) GO!card℠ charge card payment has resumed.The PSC GO!card℠ transit subsidy charge cards transitioned from JPMorgan Chase to Citibank as its bank and charge card provider on November 30, 2018.Federal employees with existing JPMorgan Chase government issued GO!card℠ have receive new Citibank government issued GO!card℠ during … Click here to access CitiManager®. As of today, however, Citi is making waiting for that replacement easier with the ability to track your shipment. • All Citi training and user guides are available in the CitiManager Learning Center. Training consists of an 8-hour hands-on classroom session. 0000015512 00000 n They are comprised of a nine-digit code used to identify a financial institution. 5. CitiManager® - Electronic Access System (EAS) Pay your travel charge card bill via mail. 0000004335 00000 n Enter username and password. In addition, Citibank offers onsite training at no cost for agencies meeting the required minimum participation level of 20 or more. Card . As a Citi ® customer, you have an option to log in to your online account and securely request a replacement card. In the Account Name field, type the account name exactly as it appears on your billing statement. 0000001873 00000 n Citi strives to create the best outcomes for our clients and customers with financial solutions that are simple, creative and responsible. DoD GTCC Misuse Reporting Memo (for DASD), Excerpt Government Travel Charge Card Regulation - Misuse Case Management, https://citi.com/tts/sa/training-series/dod/index.html, Travel Card Program Management (mandatory)  **available through, Travel Card Program (Travel Card 101)  **available through, CitiManager® EAS (instructor led at various locations). h�bb�b`b``Ń3� �����+> �q endstream endobj 499 0 obj <>/Metadata 150 0 R/PageLabels 142 0 R/Pages 145 0 R/StructTreeRoot 152 0 R/Type/Catalog/ViewerPreferences<>>> endobj 500 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>/Shading<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 216.0 540.0]/Type/Page>> endobj 501 0 obj <> endobj 502 0 obj <>stream 3. Overview. Use the CitiManager Login button below. Data is retrieved by Card or Account number, employee ID (if provided by the agency), and the name. Wait for system to provide balance, available credit, available cash, last payment posted and next payment due. Click on CCRS (Citibank Custom Reporting System). 0000018936 00000 n ;+���!�s�E�~ҬԦ3@�4�qfN�6 �婰}n�u�J�i3M7�H4�86�(uB�@�S�m��lg [9�]@ 498 28 0000019260 00000 n Bank Identification Number : GTCC Government Travel Charge Card BP . In 1988, Congress mandated that federal employees use the government travel charge card for all payments of expenses related to official government travel, with some exceptions. Citibank’s toll free number is 1-800-790-7206. ACH payments 2. GSA/GOVT-6 GSA SmartPay Purchase Charge Card Program and GSA/GOV-3 Travel Charge Card Program SORNs apply to the information being collected. Applicant: The. �` �B�Z endstream endobj 524 0 obj <>/Filter/FlateDecode/Index[152 346]/Length 34/Size 498/Type/XRef/W[1 1 1]>>stream Our Customer Service Center is committed to satisfying the needs of all Citi DoD Travel Cardholders. Centrally Billed Account Specialist : MCC Merchant Category Code CBR . 0000000016 00000 n 4. Citibank ® Government Travel Card Program Instructions: Use this form to request a Travel account transaction to be transferred to another .