I have provided my E911 address for both phones and I can get WiFi calling to work on the 5X but not on the 6P. Hi. I used my home address. Wi-Fi Calling and some other T-Mobile products require a valid E911 address to work. An E911 address allows emergency services to determine the location of each phone or device, in case they need to call 911. GCI's Wi-Fi Calling allows you to place and receive calls and messages (text and picture) over a Wi-Fi network connection. We'll send you an e-mail with instructions to reset your password. Wi-Fi calls to international numbers are billed at. Customer service can be contacted at UNREAL Mobile.com via live chat in the bottom right corner, email at support@unrealmobile.com, or by calling (424) 317-8443. If you lose your Wi-Fi connection during a 911 call, your call will disconnect. Add the Subnet and assign it to the Emergency Location (Civic Address) created Step 2. To validate an address, use the USPS Zip Code tool. WiFi Calling doesn't give you the ability to make free calls and texts. In some cases when you dial 911, your location won't be known immediately—like if you're calling over Wi-Fi. How Do I Find My E911 Address? Straight Talk’s support for WiFi calling is weird. Guess I better record the before I swap SIMs, so I can restore them. Then your calls will use Wi-Fi Calling. Text messages you send or receive with Wi-Fi Calling count the same as regular text messages. 911 calls will first attempt to use the cellular network. If your phone has a setting to keep Wi-Fi on while in sleep mode, we recommend you turn it on so you don’t miss calls. E911 services aren't able to query the network for your location when using WiFi. Using E911 is crucial in the event of emergencies and has definite benefits over the traditional 911 service we’re all used to. it worked 3 days ago and suddenly today it required E911 and everything changed. If the address can't be validated then enter an alternative address via our website. If playback doesn't begin shortly, try restarting your device. X | `>`. You can dial 611 free of charge with your T-Mobile SIM in the device to reach Customer Care and tech support. Thanks. If you're in an area that supports text messages to 911, you can send a new message addressed to "911" and enter your message. the address of the landline, or estimated location of a cell phone). The problem is: the system does not recognize the 911 emergency contact address: the 9th helpdesk person hit the button to send a network inquiry (after we checked the address was in the system - it was - you can enter it yourself in "My Metro" then "E911 address". Your E911 address, is the location you’d want emergency responders to know if you should ever call 911 for help. I already set an E911 address on My T-mobile to use Wi-Fi calling. This is sometimes the same as the MAC address, but not in all cases. oh, by the way. Their most used social media is Facebook with 100% of all user votes and reposts. REGISTER e911. To manage your emergency address, see the instructions below. - Has Wi-Fi calling capabilities (not all phone models support Wi-Fi calling) Enter Phone Information. You can update Your E911 Registered Address by accessing your MyT-Mobile.com account or by contacting T-Mobile Customer Care. In the event of a power outage, a battery backup provides up to 24 hours of 911 standby service, or 12 hours of talk-time protection. E911 FAQs. Unless and until it is technically feasible to automatically transmit the address from which a 911 and E911 call originates, you must be able to state your location and the nature of your emergency if you use your Mint Mobile Wi-Fi calling service to call 911 from any address other than your Registered Address as PSAP and emergency personnel will NOT have your address information. I've been trying for 4 hours now with no luck. Keep in mind, E911 may not be as reliable as the regular 911 service. Both phones are rooted with the "N" build and both have the original radio (from "D") flashed for band 12. We send your E911 info to 911 dispatchers. If the Wi-Fi network connection is lost while … You can call U.S. numbers with no additional charge.