Flight Centre has defended the $300 fee — which was included in its terms and conditions — saying it covers lost commission, as well as the time and cost involved in managing the refund process. You must not make any booking unless you understand and agree with the following terms and conditions. If none of the above options is satisfactory for you, you can apply for a refund of your ticket. Had to cancel a domestic flight due to health issues. For Regular Mail: American Airlines Attention: Passenger Refunds 4000 E. … We are aware that due to the new lockdown restrictions put in place on the 4th January 2021 your travel may be restricted. Request a credit. Our flights have gone from the Qatar manage booking site and we're not sure if FC has received the refund from them. “Processing a refund is more complicated and the majority cannot be automated as many are complex – for example, if an itinerary is partially flown or includes codeshare flights,” Qantas said. US refund laws apply to flights to/from/within and via the US, regardless of country of residence or purchase. International flights (excluding New Zealand) are suspended until 31 October 2021, however they may not cancel flights until close to the departure date. If Qantas cancel your flight, they'll contact you to rebook you on the next available flight, or you can choose a credit or refund. The same thing happend to us Korean Air changed our April flights before lockdown, I recieved a message from Opodo to contact them it took 3 days and holding for over 2 hours before I got through.. Our friends also did. Please phone your Consultant on … So after pointing this out to them they decided i needed to pay $550 for cancellation per person and also that the internal flights within europe are completely non-refundable even tho this does not say anywhere in the invoice. Had to get quite heavy with them and most definitely will never deal with ANY flight centre again. So a possible 9 months in total where your website stated approximately 12 weeks and that refunds would be processed from your account once the funds were cleared. Please note your refund will take 7 working days for credit card and PayPal transactions*, 20 calendar days for other forms of payment such as cash, bank transfer, Ideal, etc. References to "us", "we" and/or "our" in these booking terms and conditions shall mean Flight Centre (NZ) Limited. Answer 1 of 65: We had a flight cancelled in April and I immediately applied for a refund. 28,676 were here. (Note: In the case of cash and Interac online payments, customers will receive a cheque in the mail.) Flight Centre, one of Australia ... has attempted to rectify some of the damage by releasing a video explaining why refunds are taking so long and why credits are being offered in some cases. Visit us at www.flightcentre.com.au or call 133 133 to start seeing the world. You can return your ticket yourself by completing the Ticket Refund form. The following are eligible for credits as part of our COVID-19 response: NZ domestic flights due to depart between 11th August 2020 and 31 March 2021. International flights due to depart before 30 June 2021. The new flight must be from the same departure point to the same destination as the original flight. This system will check if your flight has been cancelled and allow you to process your refund … Prior to getting through I called Korean air who said because they had changed the return flight if we had booked with them they would give a full refund but I had to go through opodo. Covid-19 Information Centre. Flight Centre is part of the global Flight Centre Travel Group, which means we can offer deals between many cities outside the United Kingdom. If your flight is no longer operating, we will refund the unused value of your ticket. However, passengers are not getting consistent advice from banks on whether credit card claims will be honoured. We are experiencing higher than average wait times so we would thank customers for their patience and assure them that these entitlements will be available long after their cancelled flight has flown.’ Flight Centre strongly recommend that you reconfirm your flight times and status by calling the airline directly 12-24 hours prior to departure for flights in Canada and U.S. and 48 hours prior to departure for international flights. Last updated 22 FEBRUARY 2021, 23:59hrs (GMT +8) Whether you are planning to travel soon or have a booking that was affected by Covid-19, this page will provide you with all the information you need to book confidently and … “In addition, many refunds touch other intermediaries such as travel agents and financial institutions like banks and/or Visa/Mastercard which can slow down the refund process.” For flights that are within the United States, you can change your flight or receive a refund if you cancel your flight within 24 hours of booking, but only if your flight is at least 7 days away. In the end flight centre refunded about 70% of the fare. Had to cancel a domestic flight due to health issues. Please read the following terms and conditions carefully. We are the travel experts. Can you get a refund on Qantas flights? They got refunded the next day, we didnt. Some people whose flights have been cancelled during the coronavirus crisis are getting money back from their credit or debit cards, after their airline has refused to refund them. In the end flight centre refunded about 70% of the fare. Refund requests for paper tickets may be submitted on this website, however you will be required to mail in your original coupons to American Airlines at the address below before your request can be processed. Please use our COVID 19 Refund Request and LIVE Status Check system on our Help page. Read in which cases you can request a refund and how to do so. Flight Centre says it is doing its best to pay out refunds as quickly as possible amid a deluge of requests. Flight Centre has refused to promise a full refund to a family who spent more than $18,500 on a scuttled US trip, despite them purchasing 'cancel for any reason' insurance. Took approximately 20 std calls and 12 emails to flight centre Victor Harbor AND over 15 months to resolve. Travel vouchers vs refunds. Obviously FC … With flight credits, you can enjoy greater flexibility: Change your travel dates when you rebook (as long as it is before 31 December 2021) Choose a different destination when you rebook Select a more flexible fare type when you rebook Use your flight credits to book a higher cabin class ticket Use any remaining flight credits for a second booking If your flight goes ahead, then you are not legally entitled to a refund. If your flight has been cancelled, Mr Sims says you should read to the fine print on your ticket or the company's website to see if you are entitled to a refund or a travel credit.