Our website might also contain third party cookies from our partners. interact with our community. If you get a debt to the Commonwealth we can pursue this debt. Maybe it's pretty much the same as Qantas. Air New Zealand continues to insist customers are not entitled to refunds for cancellations outside the airline's control. You won't have success otherwise. Right now, I think a full refund of monies and points is my best option. I used the form for several cancellations and my completed forms were responded to within 1 day. If the new flight is not suitable to you, you may then be transferred onto a different flight, which may include services operated by other airlines, in the case of international flights. Make sure you explain the reason for the refund and ask if there are any specific details they will require. Cancellations with refund to other forms of payment as per fare rules. Hi Georgia747, I don't know if your situation is the same as mine, but, I requested refunds from Qantas on four return flights 5 weeks ago. Again, to process this, you will need to call a customer service advisor on +44 (0)344 874 7747. But I reckon I have at least another 20 yrs of travel in me. I waited until Jetstar cancelled my flight, which they told me by email, and then used the REFUND REQUEST FORM to apply for a refund. food. 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I hope the airlines really extend the validity of their travel vouchers because a lot of people will simply not be rushing back to travel, it will depend on where they intended going to and if that destination is still considered 'safe'. They are under the control of administrators who will try get the business back on track. Yeah, geertj, we would have been flying next month..probably one of our last long trips and was F or J everywhere. Juniac said earlier this week, stressing that customers should accept vouchers. It VA's response to there request was they could only offer an travel credit valid for 12months from the date of issue. $400 fee on a $1,700 fare paid for originally (or 24%) cannot be justified and so I didn't accept either options. Sure enough, pressing the chat comment took me to a chat screen. What do I need to do to get this refunded as you appear to be very difficult to contact. What if you've been waiting several months? Organise your required documents or items. A “significant change” means “a change that significantly impacts you and your travel plans”, without having a defined number of hours (or days) applied. Go to your EA Account and Billing Settings. Resend one to yourself here. I said they could not do this as I, the customer, was not the person who instigated the cancellation. "Take the money in the hand as it's available." I will never book Jetstar again when there is another option available (even if more expensive). POLi is Australia’s leading real-time online debit payment method. I for one will not travel over seas until such time a reliable vaccine is in use. Again, to process this, you will need to call a customer service advisor on +44 (0)344 874 7747. ", So, from reading the above, ...all depends on who buys the airline and what they will do about creditors. WestJet. Yesterday they replied that all the money I paid $2,500 Aus would be refunded to my Visa card without a cancellation fee being applied. Level Contributor . If you booked through a travel agent, you will need to contact your agent directly for assistance with any credit or bookings with Virgin Australia. Your AMEX Platinum card may not cover you, Best Malaysia Airlines Enrich credit card sign-up offers. Flights scheduled to depart after July 31 2020 currently remain subject to normal fare rules. Virgin's business class relaunch is just weeks away... 5 reasons you shouldn't bin your boarding passes, What to do when an airline cancels your flight, New ways for airlines to win your business. I contacted WEBJET and they confirmed that a refund would be made as the flight had been cancelled by the airline.. After waiting patiently I received a refund … I pinged AMEX asking what my options where because I wasn't prepared to accept a travel credit - they said persist with contacting Qantas - if no joy I can raise a dispute. If you’ve forgotten your password, simply enter your email address Any changes (including the use of credits supplied) need to be made directly with your travel agent unless your travel agent provides express authority for Virgin Australia … So, this makes us inclined to getting a full refund of our monies, taxes and points. Hi Georgia747, great news. Finally rang waiting hours for a call back. Hi 27.. we are similar and had the email from Qantas saying to get your credit sorted by the end of April. If the fare you booked was non-refundable, that condition remains in place. © Virgin Australia Airlines Pty Ltd ABN 36 090 670 965 | Conditions of Carriage | Privacy | Terms of Use. You’ll be able to see if your games are eligible for the Great Game Guarantee. McAfee Consumer products refund policy Airlines were quick to assure worried would-be travellers that their bookings could be converted into travel vouchers and held as credit against future trips. However, we are currently receiving a higher than usual number of requests due to the ongoing impact of border restrictions on our operation so there may be a delay in processing your request. 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These are outlined in the airline’s Conditions of Carriage. South African Airways (SAA) are knocking on death's door. The ACCC has clearly said if the 'T-and-Cs' say you have a right to a refund, then you still do. I see the ACCC has commented about Qantas refund practices and the airline has made some changes as a result. Do you have any insights into this or are you able to update the article to note this issue? Our 14-day Customer Satisfaction Guarantee also lets you exchange your phone for a different one of the same value or get a full refund … They have done such a great job of hiding it I never would have found it on my own. financially viable, and some passengers are doing it tough, vouchers don't by Also any language or key phrases that worked for you in getting a refund ? Take a look at the fare rules of your ticket to confirm whether you’re eligible to cancel your flight and obtain a refund, as may be permitted on some higher-priced itineraries. When it happens, I will report back. Qantas cancelled my Mel to Honolulu flights and said I would receive a 100% refund which would take around 6 weeks to process. Volaris. What do I need to do to get this refunded as you appear to be very difficult to contact. Qantas and Virgin Australia both provide passengers with the option of turning their booking on a forthcoming flight into a travel voucher, regardless of whether their ticket would usually attract a cancellation fee or even not permit any changes. Good luck por930 with getting your money and points credited back in two weeks. I just used the form to cancel a flight and was approved 15 minutes latet. At the time of writing, travel vouchers are offered for flights up until July 31 (Qantas) or June 30 (Virgin Australia). In at least one case, a cruise-selling company initially offered customers on a canceled cruise a refund and then didn’t follow through on the offer. May I add that not once was I asked by VA how I was fairing nowadays, did I still have a job, could I afford to support the airline financially right now based on either my own situation or that of my family, etc. You won’t receive a cash refund, but you will receive a travel credit, which can be … Free Trials and Subscriptions: Common Questions. I am well aware though of the deadline of end April to claim a credit so the clock is certainly ticking. You may attempt to request a refund by contacting a Virgin Atlantic representative on +44 (0) 344 874 7747. There may be restrictions on your ability to get a refund under the fare rules for your flight but you may be entitled to a refund under the Australian Consumer Law in certain circumstances . The cash-strapped airline has cancelled these flights, and here's how travellers can get a refund. I believe Qantas did the right thing as befitting the good airline that it is. If you request a refund of these third-party charges and taxes, the following administration fee applies, unless otherwise exempted by … Would probably have reluctantly accepted voucher if it were valid for at least 2 years and could be used as I choose but very restrictive- can only issue in same name for a fare of at least the same value. So I finally rang Qantas on the 28th of March and was told that yep, should have been a cash refund - they'll process it AND waive the $500 cancel fee. If your fare is non-refundable, and you choose not to travel, contact Jetstar and they will refund certain third-party charges and taxes, excluding fuel and insurance surcharges. Get in touch with the merchant involved in the transaction and let them know you want a refund. A common misconception. I have asked for a reply and if they have the curtesy to give me one will let you know what they say. Qantas has not explicitly stated this, however. Also read: Virgin Australia unlocks free flight changes. Jazzman25_11. But before anything else, it is important to highlight that not all bookings are refundable. I would have hoped Qantas provided double points and or "something" to encourage the use of the credit system. And a shout out to Jetstar apart from hiding the form I am very happy with how all my bookings were handled. Xiamen Air. Vueling. Hi Chris, thanks this is a very timely article. Most travellers would have booked in good faith fully intending to So many companies these days hold funds until the refund is requested but I can no longer access virgin as I'm no longer a customer and I honestly don't have the patience to be on hold for hours. You’ll be able to see if your games are eligible for the Great Game Guarantee. Check the status of your return in your Order History on the order summary page. It's completely free and we'll never pass your information on to ", (If / once they've cancelled your flight. Any information provided is general only and does not take into account your objectives, financial situation or needs. They continued to use customer funds to pay for other expenses when they knew they would never be able to honour those flights purchased. If changes and cancellations are permitted for your fare, these will incur a fee and any applicable fare difference, see Virgin Australia’s Fees page for details. Who knows if or when we can arrange to do this in the future? Not cheap, but again, with the likelihood of the flight going so low, I'd probably risk that over a voucher unless you're satisfied you will use it.). Following news overnight that international flights are officially banned, Tiger Air has grounded all flights and Virgin Australia has slashed domestic routes by 90 per cent, many travellers will be left confused about the current state of play (which is, of course, changing daily). Go to your EA Account and Billing Settings. This includes changes or cancellations stemming from concerns about the coronavirus, says the ACCC. Any normal change fees will be waived when using these travel vouchers, although if your new flight is more expensive than the price you originally paid, you’ll need to cover the difference. We should have been flying today and it still hurts that the beautiful holiday we planned has just gone up in smoke. Qantas cancelled my flight a few weeks ago for departure on 21 April. Virgin's business class relaunch: what's next? Good luck. Sooner or later, they will respond due to the constant requests from you. Seeing how Indonesia is coping, reckon we dodged a bullet. In other words, flight credits are safe for the time being. third If you change your mind about taking a new contract with us, you have a statutory right to cancel without a penalty within the first 14 days without giving a reason. below, then click 'Submit'. Hi wan11, have a look at their website comments...https://www.qantas.com/au/en/manage-booking/credit-vouchers.html. cancels your flight and cannot offer you a suitable alternative replacement. Hi Guest, join in the discussion on How to get a refund on cancelled Qantas, Virgin Australia flights, Executive Traveller is published by Business Travel Media Pty Ltd, a corporate authorised credit representative (#515763) of MGS FINANCIAL PTY LIMITED (#337568). Has anyone been successful in getting a refund from Air New Zealand? Ask the owners to If your flight is cancelled, you are entitled to a full refund, per existing Virgin policy. Return to refunds Page Hi Georgia747, you could try Qantas Facebook, and keep hammering them there, as well as emails. What is a Qantas frequent flyer point worth? The Commission reminded airlines that they are bound by EC 261/2004 when … A few days ago, It messaged me to say my flights had been changed and to chat to them. If you have not received the activation email, simply enter your email address below, then click 'Submit'. This may force you have to fly overseas before a vaccine is available. You also won’t be charged a cancellation fee, even if you’d normally be billed for one in line with normal fare rules. These flight credits must be requested by April 30 2020 via the Qantas website, or via your travel agent, if you used one. I would have no hesitation to rebook with Jetstar. Our 14-day Customer Satisfaction Guarantee also lets you exchange your phone for a different one of the same value or get a full refund … Alternatively, you can request a change of date or destination without incurring a change fee, although any fare difference between your current ticket and the new itinerary will still apply. This has become a hot topic of late, with the International Air Transport Association (IATA) saying that cash-strapped airlines can't afford customer refunds if they are to survive a prolonged pandemic shut-down. Login now. Residents (me and my husband) from entering the US. We’ll send you an email to re-activate your account and enter a new password. I refirmed that I was entitled to a full refund as per the refund policy which is stated in the above article - "airline is unable to carry passenger on confirmed booking". Isn't this basically the definition of trading while insolvent - if not in the legal sense, then in the moral sense? Widerøe Flyveselskap AS. you might get a debt to the Commonwealth. "Your Conditions of Carriage provide for a refund. Virgin Atlantic Credit Card customers can call us on 0800 085 3210*. We had our March MEL-SIN-MEL flights in F on points changed twice before the flights were cancelled altogether. When it's time to rebook your trip, you'll obviously need to pay any difference between your original fare and the fare charged for your new journey. If you think it is hard to get a refund from 1 airline, try getting it from 2! "To cancel your booking and get a refund of your ticket price (depending on the fare conditions of your ticket), please contact the agent/office where you booked your ticket, or … Great advice, thanks Chris and ET. Who can get a refund? There is also a commercial policy available for guests wishing to change their travel due to COVID-19. If they can't provide the service, and can't afford for refunds, should they not have entered administration sooner? IATA claims that around US$35 billion of tickets already issued worldwide would be due for a refund by the end of June, and that vouchers or a delayed refund was all airlines could offer. It offers a secure alternative to PayPal, BPAY and credit cards by giving customers the option to pay from their internet banking. Refunds for cancelled flights are mandated by law within the European Union, and the US Department of Transportation now requires carriers to refund tickets for flights they cancel or a significant schedule change which is not acceptable to the passenger. Coronavirus Australia: Can you get a refund on hotel bookings? Will be booking cheapest economy ticket possible in future. How do I get a credit card refund? I have requested a refund but Qantas is trying to charge people requesting the refund a cancellation fee which would normally only apply if the passenger cancels the booking. I very much look forward to starting a new long term relationship. Any advice? The site advises: “If you accept a Virgin Holidays voucher you can use it to rebook up to 31 December 2021. undefined. The underlying assumption that customers are almost like their bank to prop up the company pretty poor. Can you get a refund on Virgin flights? Can anyone on this forum provide sound advice? My personal take on all airlines' conduct in these times is this - the true value of all relationships gets tested in bad times and current times are as bad as they could be.