For a short holiday trip. You have a voucher! Technically, the airline refunds customers by sending them a Jetstar voucher. It doesn't make sense. After my long battle with the Jetstar Customer Rep, I decided to post this online so that Jetstar users at least know what they are getting into before calling for a refund. With Jetstar. Just like other airlines, Jetstar has a strict refund policy. I was wondering if anyone of you were able to get a refund of their Jetstar credit voucher they got due to Covid 19. The air service refunds all eligible customers. Here is the Unofficial Jetstar Refund Policy Guidelines: - Offer of a full refund is not a commitment that Jetstar will refund your fare. However, be aware, if you get the voucher, the flight is cancelled by you and a refund is not an option. Their flight has been cancelled and there is no ability to travel, so they should qualify for a cash refund. A customer can use this voucher to book an alternative flight. It matters because laws vary by location. I can't travel any more and I piling up on my bills. With Jetstar. I asked a few times since for a refund but each time Jetstar refused. Jetstar voucher instead of refund for foreigners #22414901. Was supposed to go to Australia in March and booked a domestic flight on Jetstar Had to cancel due to Covid and at the time they only offered me a voucher expiring March 2021 Age 85 years with health issues. However, we need to request a voucher by 30th April. Refund of Jetstar Credit Voucher. BY alan3 - Fri Sep 11, 2020 9:33 pm - Fri Sep 11, 2020 9:33 pm #22414901. You have a voucher! A customer can request a refund by filling in a request form. When Ms Janice Wong's family vacation in April was cancelled, she was later given a credit voucher by Jetstar Asia and told that the airline does not offer cash refunds. They issued a voucher last year when I actually asked for a refund. Lawyer's Assistant: What state/territory are you in? so we cannot get a refund? However, we need to request a voucher by 30th April. Jetstar not responding to my many requests via registered mail [ 3 ]- amount involved $ 1026.16. Victoria . - have med cert. so we cannot get a refund? However, be aware, if you get the voucher, the flight is cancelled by you and a refund is not an option. However, we need to request a voucher by 30th April. Answer 1 of 17: So, we are booked to fly to Denpasar mid June. Jetstar provide no refund. so we cannot get a refund?. With Jetstar Our flights are not cancelled, you can still book this flight! steepham on 10/07/2020 - 19:30 Last edited 10/07/2020 - 19:31. If you booked on jetstar.com and your upcoming flight is affected by a border closure or lockdown impacting travel between the destinations listed in the booking, you will be eligible for a credit voucher for the full value of your booking. Our flights are not cancelled, you can still book this flight! Our flights are not cancelled, you can still book this flight! Only voucher provided. I also wish to add that, Jetstar did not place their customers' needs first. Have a voucher from Jetstar expires Sept 2021.Not able to travel by air for health reasons. So, we are booked to fly to Denpasar mid June. - After receiving the offer a full refund, you may call customer It is impossible to travel 3-7 days, quarantine for 14 days, and when fly back home, quarantine for another 14 days.