You can reach us by calling our Customer Service team 09:00-21:00 (BST) on 0800 123 400 within the UK and +44 (0)20 7160 6222 from abroad. Your Selfridges Order: 106934593Kayleigh, in reply to your response I have emailed on numerous occasions to this email and I have had no response. So tomorrow I am going to be contacting all the major newspapers to tell them about your customer service. Items go missing and they take NO accountability. It's ridiculous for what is supposedly a reputable company. I … The defect developed thereafter yes but government guidelines have extended the return window indefinitely until the restrictions are lifted and shows are up and running again. Everytime I phone they just say someone is dealing with it. This could’ve easily and promptly been resolved by Selfridges, but not even an apology nor a courtesy refund of the delivery fee was issued to us. So upset and disappointed in the way I’ve been treated by Selfridges customer services. Its clear from the below that this is also a waste of time. This service is absolutely shocking and having read the reviews below it looks like selfridges are actively trying to rip people off. They attempted it at 21:30!!! 0 consistency Customer Service is virtually non existent anyone who says they will help doesn't follow through! Every single person I talked too in customer service, could not help me 1 bit. Write a Review Edit This Page. this is ridiculous. Abysmal returns policyMy wife bought me a nice gift from Selfridges, a water carbonator (which unfortunately broke). Recommends. Should I now take this to the citizens advice bureau? I ordered a necktie for a funeral a week before the day, they sent completely the wrong item, I then spent five days emailing them trying to organise an exchange and they would not respond in any meaningful way. I am so disappointed with this service and just want to receive the refund that is due back to me. Don't care about their customers one bit! Very similar to the experiences of others on here. Selfridges are a well known world renowned company who have taught me the importance of five star customer service. Why can't UPS have a quick service like that? Even worse, one individual could not even be bothered to take my order number, and told me to raise the issue on email and just deal with the fact, my order did not arrive. I'm not changing my review until something is done. As a multichannel retailer dealing in the luxury end of the market, Selfridges has to offer customers 'connected and extraordinary experiences' across its digital and physical properties. THE FUN STUFF There are lots of reasons to be excited about joining Team Selfridges – from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year. I see this has happened to other customers. Sadly the days rolled on and I didn't hear anything from customer service. Im sick to death of not getting answers!!! Desperate for a phone as the one im using has lost its sound when answering calls, I asked for a refund. IT'S INTERESTING TO SEE THAT SELFRIDGES HAVE REPLIED WITH THEIR USUAL "EMAIL US AND WE WILL LOOK INTO IT". If you are looking for good customer service do not shop at Selfridges!" 5.0 out of 5 starsHe was an amazing man with an amazing vision. 4 Selfridges Customer Service interview questions and 3 interview reviews. Response from SelfridgesOfficial, Customer Service Advisor at Selfridges. I urge you to not order online from Selfridges.com there are other reputable stores online out there. Thank you Update 29 Jan. To show people what they have missed?! My husband received a receipt to say that they had been received. Working as a customer service advisor, money isnt great but the hours are really good and the people are friendly, dress code is relaxed i hope my position goes permanent lots of overtime available to bump your money up Training is good lots of practical exercises to do … The reviews say it all The reviews say it all. The process took 6 weeks. Selfridges customer service is horrendous absolutely horrible. Recommend to a Friend. Selfridges: Terrible customer service - See 2,144 traveler reviews, 1,261 candid photos, and great deals for London, UK, at Tripadvisor. Very surprised with Selfridges poor customer service - as a premium store, you would think they would prioritise customer satisfaction by providing excellent customer service. Excellent service from Selfridges. Selfridges, Why are you doing this to me? Returned within 4 days and still waiting on my return of money to bank account. 641 Selfridges reviews. This year alone I have placed over 50 individual orders which have been without major issue.However, one of my orders which was due for delivery 14th January was not delivered. A free inside look at company reviews and salaries posted anonymously by employees. I am pissed off beyond belief!! Dreadful Customer Service Dreadful Customer Service I have lost all faith and trust in Selfridges. Apart from trying it on to check fit a couple of days later i … We purchased them in June and lockdown was ordered in November, that’s 5 months! The Bag was Not used by me and if your quality department checked the bag first when sending they would have seen that the bag was not at the Mulberry standard it should have been. Store Manager salaries ($45k) Cashier jobs. Surprised by Seldridges poor customer service. I've noticed, that without any further notification, they started to add 2 pounds to each order, just like that. It's too bad we didn't read these reviews until now. How can we help you? First, they sent my package with unclear shipping company, and it took to the parcel two months to arrive, which is unheard of. I was optimistic at this point as I knew that since the item was not delivered there would be no proof available ( and as this is recorded delivery the courier company should take a copy of our local ID and a signature) and thought it would be only a short matter of time before I received an apology and replacement or reimbursement. Ordered on November 21st and paid for express service. After waiting six hours I called back and was told the same. Worst customer service Received gift vouchers for my birthday, which I decided to save for the sales. !KINDLY REFUND my money or I will be taking this further.Edit: I already sent you an email already before I made this post! That’s according to the brand’s head of digital marketing Claire Higgins, who spoke this morning at the Festival of Marketing. Customer service office adviser (Former Employee) - London, ENG - 29 June 2015 A typical day at Selfridges head office was very busy on average i would interact with 150 people per day via telephone. Use a courrier that actually can deliver on time! update 30/10/20 1807 Terrible service throughout. Regularly patrol shop floor to review security officer's performances & ensure levels of customer service are of the required level; Selection & Training. I certainly won’t be spending my £ at Selfridges again. You need to urgently review this and refund as these have NOT been worn.I would appreciate it if someone would look into this ASAP! In my country any order below 54 Pounds is tax free, so why should I pay these two pounds? This problem has been ongoing for a year now and no sign of anything changing. Big mistake. I’m now £373 out of pocket and will not receive my refunds until they have received both incorrect items back and processed them through their warehouse. But once they receive my return but didn’t issue a refund after months. Selfridges customer advisor Customer Advisor (Current Employee) - London - 7 January 2020 I love working at selfridges, it has improved my people skills a lot, everyday it’s a new challenge and I have learned a lot working for different brands at selfridges. © 2021 Trustpilot A/S. I didnt get my parcel yesterday or today and it was meant to come between 9-5!! Search job openings, see if they fit - company salaries, reviews, and more posted by Selfridges employees. He was an amazing man … As a Selfridges team member, you will learn what it takes to consistently drive innovation, success and amazing customer experiences. Current Employee - Customer Service Representative in London, England. Selfridges Sucks Customer Reviews and Feedback. Absolutely ridiculous experience with this company. I called customer services on Boxing Day, emailing details of the issue and photographs of every layer of packaging to show how it had been received. EACH AND EVERY ONE OF THESE ISSUES HAS BEEN BROUGHT TO THEIR ATTENTION AS THEY HAPPENED.Where do I start. I tried calling multiple times no one seemed to pick the phone. Duly paid for a gift box. Your reviews on trust pilot are a joke and its the same old story, all the same!! A shipment of toys got stuck in customs because Selfridges had provided an incorrect invoice with the shipment. Thank you. Read Guest's review of the Selfridges, 8 of 86 Selfridges reviews, & compare with other Department Stores & Hypermarkets at Review Centre The level of customer service for this store is so low it drops off the scale. order number 111478757Many thanks. Excellent costumer service and products quality, Genuinely never had issues with the company and it’s my go to place to shop, I wish i could give zero stars!no point contacting Customer service or customer relations 'Selfridges' do NOT care about their customers. If they mess up your order, expect crickets and tumbleweed from Selfridges customer services. I had read these reviews before ordering with Selfridges but I took the chance of ordering via the site anyway. Useless Selfridges website. I have been working at Selfridges full-time for more than 10 years. 628 Selfridges reviews. You would think paying £949 for a product from one of the biggest retailers in the country, you would receive faster shipping and at the BARE minimum communications from the customer service team. It took nearly two weeks and hours of international phone calls to DHL and Selfridges from my side to get it resolved.And lastly, a bottle of Shampoo ordered arrived leaking. What the hell is going on??? So much for the brand! Cheers guys. And I am not a big fan of shopping. Not happy at all. Pros. Over the last year and this one, I have placed 7 orders. Andrew Keith. Selfridges: Terrible customer service - See 2,144 traveler reviews, 1,261 candid photos, and great deals for London, UK, at Tripadvisor. The process took 1+ week. Selfridges done offer exchanges so I returned these, and ordered a new pair to arrive the next day. Item not received. Rang again, was told refund will be sorted out. The store is approximately 50 miles away. Update 9 Feb. Surprisingly terrible customer service.If they mess up your order, expect crickets and tumbleweed from Selfridges customer services. Customer Service jobs. Order # 103316167. Awful, awful service for a supposedly “premium” retailer! Their email essentially implies that I am a thief and I find it disgusting that they think this is an acceptable response. Over two months later, I still have not received my refund. Also they will not refund me the money as I opened the product, how would I know that it didn't work if I hadn't of opened it?They promise a phone call and then chicken out and send an email instead. A great history of the Selfridges store and also of the man, Mr. Selfridge. Selfridges will now be able to monitor and analyse customer comments online on a global basis, including key Asian social networks like Sina Weibo. Three weeks ago I bought a men's scarf at a cost of £30. Their Finance Team are looking into things or issuing a refund.Their IT Team will be back.Management Team will be in touch within 48 hours.No one rings back, no e-mail responses, no apologies and definitely no compensation. Be responsible for the recruitment process for permanent and relief Security Officers for Selfridges Hi there, Thank you for your review and we're so sorry for the experience you had within our London store. I am now £169 out of pocket with no product to show for it. A very unprofessional and quite frankly insulting service and I will not be using nor recommending Selfridges to anyone in future. Shocked at how such a massive organisation has failed on its customer service and deliveries. Please do not buy from this website, they are cheating & stealing money from their clients.I have not received back my import duties of 300 AUD.Shocking experience. It has been over a month of me emailing and calling Selfridges and I have not yet had any updates so I have lost out on £500+. Still haven't received my refund. Now, I addressed the customer service, and the answer was that it has to do with Brexit. Examples include:- Frequent cancellation of orders after they have been placed due to non-availability of inventory.- Frequent problems with delivery - more about that later.- Not responding to emails on a timely basis or at all.- Not appearing to have a proper CRM system in place - every call involves having to reexplain an issue to someone different.- Initially refusing to price-match items purchased just a week earlier when they reduced the price.On the delivery service.- Selfridges contract delivery to DPD who then contract it to Aramex for delivery in Saudi Arabia.- Their system does not interface with Aramex's so I have to call or write to Selfridges to get tracking numbers for shipments.- Aramex managed to deliver an item to the wrong person!- An Aramex courier requested a bribe from me to deliver an item on the same day (which is what he is paid to do) on the basis that he was not in my part of town).- Deliveries via Aramex are frequently delayed.- I have had several items arrive damaged. Order 113542029-01My order still had the security alarm attached. Now I am being told I damaged the bag and they won't give me my money back. Overall my experience dealing with the customer service team has been very frustrating and I won't be shopping with them again and advise anyone else of the same. I am proud to have been part of it and look forward to my next step in my career. Application. The reviews say it all. For a higher end store I wouldn’t have imagine to have this issue. I am still waiting for a response from customer service regarding my return from December they are still refusing to refund me despite having the proof this item was collected by their partner courier. Glassdoor. I have not even bothered to report some of these to Selfridges as I know that there will be nothing done.- Aramex struggle to find my address and have claimed they cannot contact me even though they have my phone number.- I have raised the issues I have had with Aramex to Selfridges numerous times but they still use them - I guess because they are cheap.I also had a problem with DHL in South Africa. My favourite is the stationary department. Still no parcel, although they have 25 minutes remaining to deliver my item that was supposed to come yesterday. I WANT TO ESCALATE THIS HIGHER UP OTHERWISE MORE AND MORE BAD REVIEWS WILL COME AND I HAVE ALREADY GONE TO THE PRESS, my whole family are journalists so will cripple your business further!!! Appalling service. He put them on yesterday, and the rear of the shoe has a zipper which completely detached away from the canvas, making it impossible to zip up. NEVER AGAIN!!!! Meeting interesting people been voted the best in the world for … As literally EVERY poster has pointed out for the past month- AVOID ENTIRELY. Cashier salaries ($22k) ... Glassdoor has 580 Selfridges reviews submitted anonymously by Selfridges employees. I was due to get a pair of sunglasses worth GBP250 (plus paid priority delivery), and what I received was a package, that clearly been tampered with. It isn't good enough and will be taking our business elsewhere. On the 9th February I received a standardised response (they hadn't even edited out the "dear "customer name,"" part) to say that they had completed the investigation and that the parcel was delivered and they would not be issuing a refund.I have since sent a further email asking what proof or evidence has been provided and pointed out there are discrepancies with the delivery time as the driver didn't log my parcel as delivered until he finished his shift and was back at the depot. There are 59 customers that Selfridges, rating them as bad. Find helpful customer reviews and review ratings for Secrets of Selfridges at Amazon.com. Customer Service Advisor (Current Employee) - Ipswich - December 5, 2020 Working as a customer service advisor, money isnt great but the hours are really good and the people are friendly, dress code is relaxed i hope my position goes permanent lots of overtime available to bump your money up Verified Purchase. I got a facebook portal tv as a present, first of all it is falsely advertised on their website as facebook have done an update on it which means it zooms in and doesn't really follow you around the room. I am proud to have been part of it and look forward to my next step in my career. The level of customer service for this store is so low it drops off the scale. We're delighted to hear that you bought a hand bag on sale in our London store and that you also treated yourself to a cocktail and a glass of wine. - See 2,147 traveler reviews, 1,264 candid photos, and great deals for London, UK, at Tripadvisor. I have contacted the Consumer Ombudsman and Trading Standards. MCas says "Bought a pizza oven in November and sent it back then without even opening it up, as I wanted a different one. Sent the wrong item back and ordered another one (paying for it again and next day delivery) got the wrong one delivered AGAIN! Positive Outlook. Selfridges salary trends based on salaries posted anonymously by Selfridges employees. Great service! All rights reserved. The internal packaging shelf was upside down, and the outer box had been sealed with a piece of sellotape. Yet again this email has been completely ignored. I have bought x 6 shoes in the last 5months. Thanks Sharna, Sinead & Amal for absolutely nothing. I contacted customer services multiple times on Twitter and the only answer I get is that they are sorry and will chase the refund. Obviously a factory defect! Opened the sealed package. Next stop social media and then ombudsman as I refuse to accept this is acceptable. I purchased what i consider an expensive designer item on line in November. Selfridges & Co ranks 74th among Department Store sites. I finally got through today and the woman was so rude and dismissive and claimed I needed to have complained within 14days. Rang customer services who said their manager didn't authorise the refund so to wait another 5 days.