(. Team Through VA Video Connect Conduct Visits With Your Provider Through Live Video VA Video Connect makes VA health care more convenient for you and other Veterans and Caregivers. | Last Updated: 1/12/2021 4:30 p.m. VA Video Connect at Veteran Health Indiana. VA Video Connect allows Veterans and their caregivers to quickly and easily meet with VA health care providers through live video on any computer, tablet, or mobile device with an internet connection. VA Mobile Health is a program to improve Veterans’ health by providing technologies to expand care beyond the traditional office visit. What do I do if I need additional information or help? Yes, VA Video Connect’s virtual medical rooms allow for multiple participants. Expanding Veterans access to care through virtual technologies. By connecting I agree to using video telehealth for this appointment. If you are using an Android or Windows device (desktop, laptop, tablet), no application download is required. Access: Register for the webinar through VHA TRAIN. By connecting I agree to using video telehealth for this appointment. To exit the video meeting with your provider, tap the red circle with the phone icon. An official website of the United States government. For example, it works on Windows-based PCs and laptops, Windows mobile devices, iOS mobile devices, Android mobile devices, etc. VA telehealth gives providers secure, remote access to patients for timely, convenient care when and where Veterans need it. Federal government websites often end in .gov or .mil. Click on the link in the email invite you received via email (or saved to your calendar). Tap. If cellular data is used, a 3G or 4G connection with at least two (2) connection bars is recommended. How do I mute my microphone, so my provider cannot hear my audio? You can visit with your provider in a virtual medical room, from anywhere, … Video visits using VA Video Connect are automatically recognized by these carriers; no action is required by the user. Use of this app will help me to be more engaged in my health care. The link in that email should be used. ET, Notice: VA Video Connect web no longer supports the Internet Explorer (IE) web browser due to end of life for a key vendor component. The purpose of this document is to provide guidance to Veterans on how to access VA Video Connect when using an android device. You access your provider on a scheduled date and time – just like a face-to-face meeting in a clinic exam room. Before sharing sensitive information, make sure you’re on a federal government site. VA created the VA Launchpad to house all mobile apps that connect to CPRS. Users will need to use a different browser to join their VVC visits as of January 12, 2021. Will I receive a reminder before my VA Video Connect appointment? The VVC iOS version enables Veterans and their VA healthcare provider to participate in a virtual medical appointment using … Content collapsed. Parts of this bar may become obscured, for example when expanding the chat box in a horizontal orientation. If you are interested in receiving care through VA... Get set up. How can I start using VA Video Connect with my VA care team? Participants can always see who has joined. This webinar provides an overview of community care networks and programs. If attending a scheduled visit, the waiting room will be available 30 minutes before the scheduled start time of your meeting. You don’t require a hands-on physical examination. By providing fast, easy, encrypted, real-time access to care in the virtual medical room, VA Video Connect makes it easier for you to choose where you’d like to receive services. Starting March 23, Veterans and providers can use the new VA Video Connect iOS app for appointments on Apple mobile devices. Join today, right this very second! VA Video Connect | Connected Care. How do I hide my video feed, so my provider cannot see me? Participate in secure video appointments with your VA providers. The Department of Veterans Affairs (VA) Video Connect mobile application (app) enables you to connect to a virtual medical room. New apps for Veterans and Health Care Professionals. Tip 1: I can’t find my VA Video Connect appointment email. If you encounter an emergency, call your local medical center or dial 911. This depends on how long the session is. ET. How do I access my VA Video Connect Session? Get Started with VA Video Connect Talk with your VA health care team about using VA Video Connect. Will a family member or caregiver be able to join my video visit in VA Video Connect? Learn about Connected Care virtual technologies that could help keep you safe from COVID-19. On average, how often do you typically use this application? Veterans will be able to use the app to participate in remote appointments via video consultation and connect with their providers using a chat feature. Uses health informatics and technologies to improve access to care, improving the health of Veterans. The VA Video Connect app links Veterans with their health care team from anywhere, using encryption to ensure a secure and private session. Objective: The aim of this study was to examine the capability and willingness of older veterans to participate in … The VA Video Connect (VVC) application provides video conference services to connect Veteran patients with their VA medical providers in multiple platforms. Appointment Information: Date/Time: 09/12/2019 13:00 MDT Clinician: LAST NAME, FIRST NAME Join the appointment: Click Here to Join the VA Video Connect appointment VA Video Connect (VVC) Appointment Instructions: You live far from your VA facility or have limited access to VA facilities. The VA Video Connect app enables Veterans to connect with health care providers from the comfort of their home through live video appointments. The VA began rolling out Video Connect in July 2017; as of April 20, 4,500 VA providers had used it to communicate with more than 22,500 veterans. The new service has already demonstrated its capabilities. Many have joined, and many are continuing to do so. VA Video Connect is a VA solution that enables Veterans to virtually meet with their VA healthcare providers, in something called a virtual medical room, using encrypted video to ensure the session is secure and private. ts ompts t t. CONNECT. Your Name. It is facilitated by the OCC Provider Regional Experience Managers and focuses on topics relevant to VA community providers who deliver care to Veterans. This secure platform supports direct, provider-to-provider communications and may be a good option for those providers who are not a part of a larger health care organization. To enter your VA Video Connect visit, you will need only the link that is sent to you by email. (, Tip 3: The virtual medical room page won’t load in the browser. If you are using an iOS device, you must install the iOS VA Video Connect App from iTunes before joining your encounter. **Please leave contact information if you would like a response and we will contact you within 10 business days. Does VA Video Connect require a high-speed internet connection? It allows Veterans to see and talk to their health care team from anywhere, making VA healthcare more convenient and reducing travel times for Veterans, especially … Additional information about VA Video Connect is available here. No, you cannot use the same link for all VA Video Connect sessions. The VA hopes that increased use of Video Connect will help relieve some of the agency’s wait time and access issues. ‎Download apps by US Department of Veterans Affairs (VA), including CBT-i Coach, COVID Coach, VA Video Connect, and many more. ET. Your Name. It was easy for me to learn to use this app. Notice: Major wireless carriers T-Mobile, Sprint, now part of T-Mobile, SafeLink by Tracfone and Verizon allow Veterans, their caregivers and families to use VA Video Connect without incurring data fees. You have health conditions that make traveling to the VA specialist you need difficult. By signing in to the VA Launchpad once, you can access multiple apps from one location – without having to log in to each one individually. VA Video Connect also has proven to be an important tool for VA after emergencies. Visit the VA Video Connect test site to test your microphone and speakers. The .gov means it’s official. (, Tip 5: I cannot hear or speak to my provider. Talk with your VA provider about using VA Video Connect if: You can use the VA facility locator to find your nearest VA Medical Center by entering your city, state, or ZIP code, then selecting “VA Health” from the facility drop-down menu. The appointment will begin when your provider arrives. A slash through the microphone icon will appear indicating that your microphone is muted. In the virtual medical room, you participate in When a VA Video Connect session is scheduled, you will receive an email with a link to join the virtual medical room. A new telehealth program, VA Video Connect (VVC), is available at VA Butler Healthcare. VA Video Connect enables Veterans to virtually meet-up with their VA healthcare providers, in a virtual medical room, using encrypted video to ensure the session is secure and private. Any information you enter here is anonymous and is collected for analysis and improvement of VA applications. It is recommended that you follow instructions in the email to add the appointment and session information to your calendar. Because VA already had robust telehealth infrastructure in place — with nearly two-thirds of primary care and mental health providers having already used VA Video Connect to see patients — providers quickly ramped up telehealth capabilities to meet increased demand. Do I have to log in to each VA Mobile App individually? Federal government websites often end in .gov or .mil. Is there an app I need to download to use VA Video Connect? See below for links to additional guidance on how to access VA Video Connect on different browsers and devices: Yes. As part of VA Mobile Health, VA is releasing a series of secure apps that take advantage of the popularity of wireless technologies to support Veterans, Caregivers and VA care teams. By connecting to the virtual medical room through VA Video Connect, you can see and talk to your VA care team from anywhere, making appointments more convenient and reducing travel and wait times. VA Video Connect (VVC) is a video conferencing app that enables veterans to connect with their health care provider via a secure and private session. VA Video Connect iOS Devices Quick Guide for Veterans VA Video Connect iOS Devices Quick Guide for Veterans Page 9 Icon familiarization Icon Menu Bar This is the menu bar that is displayed along the bottom of the session. Get the most out of VA Video Connect During the COVID-19 pandemic, secure video visits are the safest way to connect with your health care team for care that is not an emergency. The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely. The site is secure. You lack time to regularly attend in-person appointments. Test your device. How do I join my video appointment with my provider? Virtual Care Manager enables clinicians to create*, view, and join video visits and create group visits. Before sharing sensitive information, make sure you’re on a federal government site. (, Tip 6: I cannot see myself or my provider on the screen. A slash through the video icon will appear indicating that your video feed is hidden. At the time of your appointment, you simply click on the link, enter your name, and launch the session. new VA Video Connect iOS app for appointments on Apple mobile devices When my meeting is done, how do I end or ‘hang up’? (, Tip 4: The virtual medical room takes a long time to load. More information may be found below and on our FAQs page. For Veterans needing assistance with all apps — except VA Video Connect, For VA Care Teams needing assistance with telehealth and all apps, For Veterans needing assistance with VA Video Connect. How do I test my connection and audio/video settings before the video appointment starts? No, VA Video Connect will work over most lower-bandwidth connections, including cellular data connections, although the quality of the video may be reduced. For assistance with VA Video Connect, please contact the National Telehealth Technology Help Desk at 866-651-3180 or 703-234-4483, Monday through Saturday from 7 a.m. to 11 p.m. Eastern time. Follow these steps to get . Need Help? 1. familiar with the technology . Can I send messages to my provider by typing during my video appointment? You will receive a new email invitation to join the virtual medical room for each session. Visit the website. The .gov means it’s official. Tap Help, and a pop-up Help box will appear with information about how to contact the Help Desk and provide general feedback. Ahead of a VA Video Connect appointment, you will receive an email or calendar invite with a link to launch the session. Can I use the same link for all of my VA Video Connect sessions? Uses health informatics and technologies to improve access to care, improving the health of Veterans. You can also ask your VA care team for a practice session. Once your care team begins offering visits using VA Video Connect, you should discuss its use with your provider. To mute your microphone so your provider cannot hear your audio, tap the microphone icon. You can even invite family members and caretakers to join the sessions. VA Video Connect Instructions for Patients, Content collapsed. To unhide the Chat Room, tap the up arrow. 10:00 AM ROOM 123. Activate to expand contents, GovernmentCIO Podcast Spotlights VA TeleMental Health, Annie Texts Support Veterans’ COVID-19 Vaccine Experience, This 100-Year-Old Veteran Loves VA Telehealth, Battle Creek VA Spotlights Physical Therapy Video Visits. It allows Veterans to connect with their health care teams over live video from a computer, tablet or smart phone from the comfort of their homes, thereby increasing their access to VA … With VA Video Connect (VVC), there is absolutely nothing standing in the way of healthcare for Veterans. | Last Updated: 11/10/2020 10:00 a.m. Now what? VVC is a bona fide modern way of healthcare. Activate to expand contents, Mobile Applications Platform (MAP) Sandbox Environment, Mobile Applications Platform (MAP) Staging Environment, Mobile Applications Platform (MAP) Production Environment, VA Mobile App Compliance Requirements Home, Human Factors Engineering Mobile App Review Process, Human Factors Engineering Compliance Self-Certification, VA Mobile Branding Requirements & Resources, VA Video Connect iOS Devices User Guide for Veterans, VA Video Connect Web User Guide for Veterans, Veteran Instructions for Tablet in Single Use Mode, Veteran Instructions for Tablet in Passcode Mode, VVC iOS Veteran Instructions for Pairing of Stethoscope, VVC iOS Veteran Instructions for Pairing of Blood Pressure, VVC iOS Veteran Instructions for Pairing of Weight Scale, VVC iOS Veteran Instructions for Pairing of Temperature Gauge, VVC iOS Veteran Instructions for Pairing of Pulse Oximeter. Is the video connection with VA Video Connect secure? A step-by-step guide to using VA virtual care. With VA Video Connect, you can meet providers in virtual medical rooms using the camera on a smartphone, computer or tablet. Additionally, you can set up an email folder to save all VA Video Connect invitations so that they are easy to find at the time of your appointment. The session will launch automatically in the app after the session link is selected from the email invitation. Tap the i icon, and a pop-up Information box will appear. VA Video Connect enables you to quickly and easily meet with your VA care team through secure and private videoconferencing sessions. The … For questions about and/or technical assistance regarding VA Video Connect, please contact the VA National Telehealth Technology Help Desk at (866) 651-3180 or 703-234-4483, 24 hours a day, 7 days a week. With Virtual Care Manager, it is easy to invite Veterans' family or caregivers, as well as additional VA staff, to video visits. The site is secure. Reach Your VA Care Team Over Live Video with VA Video Connect Tap the microphone icon to remove the slash and unmute yourself so your provider can hear your audio. VA can help you get set up or troubleshoot technical problems. Once you make an appointment to meet with your VA provider through VA Video Connect, you … VA Video Connect works on nearly any device that has an internet connection and a web camera. The 4-minute video provides tips to troubleshoot and resolve each of seven main issues that users commonly face: A built-in information feature is available in the app. Additional information about other available VA apps can be found on, If you have technical trouble using this app, please contact the VA Mobile Health Help Desk for Veterans at. your appointment. ET. To maintain the safety of our Veterans and staff, and to preserve the capacity of the clinical workforce during the current Coronavirus outbreak, VA is offering Veterans the option to replace in-person appointments with telephone or video visits. To hide your video feed so that your provider cannot see you, tap the video camera icon. This comment box is not for medical questions or urgent requests as feedback left here is not monitored by clinicians. No. VA Video Connect will work on nearly any device that has an internet connection; a web camera, microphone, and speakers (either internal or attached); and a web browser. VA Video Connect (VVC) Person or Conference to Call. How much data will be used if I connect to a VA Video Connect session on my mobile phone? http://www.va.gov/directory/guide/home.asp?isflash=1. Operating Status: Available | Last Updated: 3/12/2021 7:00 A.M. VA Video Connect opens automatically in a web browser on Windows, macOS, and Android devices after clicking the link in your email. The VVC iOS version enables Veterans and their VA healthcare provider to participate in a virtual medical appointment using Apple mobile devices (iPhone, iPad). Talk to your cell phone service carrier if you have questions about data costs and usage. The VA Video Connect (VVC) application provides video conference services to connect Veteran patients with their VA medical providers in multiple platforms. VA Video Connect is a secure video app available for Android, iOS, and Windows devices. Call the Office of Connected Care Help Desk at (866) 651-3180 24 hours a day, 7 days a week. Appointment confirmations with instructions and links are sent when the appointment is scheduled. Chrome is the recommended browser for VA Video Connect web. Tap the video icon to remove the slash and unhide your video feed so your provider can see you. Offers tips and tools to help you partner with your health care team. To locate your local VA facility, visit VA’s Facility Locator: http://www.va.gov/directory/guide/home.asp?isflash=1. VA Direct Messaging is a part of the DirectTrust Network, which allows VA to securely send certain health information to and from authorized non-VA community providers. Note that you should never use this app in an emergency situation. before . VA Video Connect Web (Windows, macOS, and Android), VA Video Connect iOS (Apple iPhone and iPad). To test whether your personally owned device is compatible with VA Video Connect, visit the VA Video Connect test site on your mobile device. In the Spotlight How to Use VA Video Connect. And further, the VA provider can lock the room once all invited participants have arrived, such that no-one else can come. Yes, only invited participants can join a virtual medical room for a visit within VA Video Connect. If possible, connect over Wi-Fi if you have a limited data plan. VA Video Connect (VVC) Get Immediate Help >> Person or Conference to Call. If you feel that your information may have been compromised, contact your local VA facility to obtain the contact information for your Privacy Officer. Offers tips and tools to help you partner with your health care team. For example, it will work on PCs, laptops, iOS mobile devices, Android mobile devices, and Windows mobile devices. The VA Video Connect (VVC) application provides video conference services to connect Veteran patients with their VA medical providers in multiple platforms. To send a message by text to your provider while in the video appointment, type your message, and press Enter on your keypad to chat via text with your provider. This feedback section is not a venue for communication of an urgent medical nature or to obtain immediate technical support. To hide the Chat Room, tap the down arrow. (, Tip 7: The video picture freezes or audio cuts in and out. You will also receive reminder emails in the week leading up to your appointment. What Is VA Video Connect? The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely. At the William S. Middleton Memorial Veteran’s Hospital, more than 83% of our providers in our Patient Aligned Care Teams (PACT) and 95% of our Mental Health professionals are now trained to provide telehealth services to a Veteran’s home or Non-VA setting using VA Video Connect. With Veterans and VA care teams using VA Video Connect more than ever before, Connected Care Communications produced a new video that offers troubleshooting tips for VA Video Connect to address common technical difficulties and help foster long-term adoption of the video telehealth tool. The app connects Veterans with their health care team from anywhere, using encryption to … Will I need a username or password to access VA Video Connect? Where can I find additional information about other available VA apps? When: Third Thursday of each month, from 1 p.m. to 3 p.m. The app makes VA health care more convenient and reduces travel times for Veterans, especially those in very rural areas. What type of equipment do I need to use VA Video Connect? VA Video Connect Getting Started: A Step-By-Step Guide You have scheduled a VA Video Connect visit with your health care provider. A pop-up Leave Session box will appear. VA Telehealth is based out of your nearest VA Medical Center, not Community-Based Outpatient Clinics or Vet Centers. Expanding Veterans access to care through virtual technologies. The email also includes additional resources to help you learn about and use VA Video Connect. You and your provider work together to schedule online video appointments. Create, view, and join VA Video Connect Visits from one application. video health care visits where a hands-on physical examination is not required. With preparation, patients and providers should expect the same results from a … Veterans and health care providers jointly decide whether to use VA Video Connect for a medical visit. Download the app by: The process for using VA Video Connect from all other devices (e.g., personal computers, Android devices) will remain unchanged. Have an email account where the link to the virtual medical room can be sent and accessed to start the video appointment. An official website of the United States government.